RL

I’m Raluca Licau, a revenue operations and CRM professional with 11+ years of experience turning complex business challenges into clear, automated workflows that drive measurable outcomes.

About

I’m Raluca Licau, a revenue operations and CRM professional with 11+ years of experience turning complex business challenges into clear, automated workflows that drive measurable outcomes. I specialize in HubSpot and Salesforce ecosystems, designing cross-functional customer journeys, improving lead-to-cash efficiency, and building transparent reporting architectures that help teams make confident decisions.

  • 12 years' experience
  • Joined October 2026

Languages

  • EnglishFluent
  • Spanish; CastilianFluent
  • GermanIntermediate
  • FrenchBeginner

Industry experience

  • Media & Entertainment
  • Professional Services
  • Travel & Hospitality
  • Retail
  • Software & Internet
  • Education
  • Financial Services
  • Other

Work experience· 9 roles

Campaign Manager & Revenue Operations Manager · SprykerAug 2021 – Jan 2026 · 4 yrs 6 mos

Owned the HubSpot product roadmap, collaborating with design, revenue marketing, product marketing, and sales to launch real-time triggered campaigns to improve lead engagement. Maintained data integrity across 110,000+ records through audits, deduplication, and field mapping. Customized CRM tools for accurate pipeline forecasting and deal tracking, integrating ZoomInfo for real-time lead enrichment. Built intent-based attribution frameworks using 6sense to notify sales teams on high-potential leads and supported 6sense conversational email routing with HubSpot sequences. Partnered with IT to consolidate and optimize the martech stack, ensuring seamless data flows and accurate attribution across Salesforce, HubSpot Marketing/CMS, 6sense, WordPress, Asana, and Confluence. Created and managed live dashboards tracking funnel performance, pipeline influence, and campaign ROI to guide leadership decisions.

Campaign Manager & Revenue Operations Manager · SpriakerAug 2021 – Jan 2026 · 4 yrs 6 mos

Led regional campaign localization and integrated campaigns across EMEA, spearheading 30+ integrated marketing efforts by adapting global messaging and assets for regional audiences. Improved email open rates by 22% through targeted content segmentation and personalization. Planned and managed campaigns across webinars, blog posts, paid social (LinkedIn Ads), and SEO/SEM initiatives, while supporting end-to-end planning and execution of in-person events, executive roundtables, and sponsored industry conferences. Produced tailored customer success and client-facing content by segment and region, and advised on customer/partner communications across intranet, email, and 1:1 outreach with consistent brand governance. Built and managed live dashboards to track funnel performance, pipeline influence, and campaign ROI to guide leadership decisions, while identifying and communicating trends to improve campaign effectiveness. Owned HubSpot product roadmap automation in collaboration with desi

Communications & Campaigns Specialist, EMEA · SalesforceMay 2018 – Jul 2021 · 3 yrs 3 mos

Enabled internal communications strategy by working with cross-functional teams to develop, deploy, and report on 900+ internal emails, 30+ journeys, and cross-channel campaigns including landing pages, emails, and forms. Served as Workfront Product Owner in EMEA, driving Workfront adoption through documentation, check-ins, and enablement activities. Created SOPs to empower stakeholders to execute emails and generate reports. Designed, built, and reported lifecycle automation on over 20 EMEA recruitment marketing email user journeys, including the first-ever implementation.

Communications & Campaigns Specialist (EMEA) · SpriakerMay 2018 – Jul 2021 · 3 yrs 3 mos
Marketing Campaigns Specialist · Houghton Mifflin HarcourtMay 2017 – Apr 2018 · 1 yr
Digital Marketing Consultant · Self-employed (remote)May 2015 – Dec 2016 · 1 yr 8 mos
Digital Marketing Manager · OSF GlobalOct 2014 – Nov 2016 · 2 yrs 2 mos
Head of Marketing (Co-founder) · ARIS VillaJun 2013 – Apr 2017 · 3 yrs 11 mos

Education· 5

Master of Arts - Tourism and Leisure Management (120 ECTS) · University of Applied Sciences IMC Krems2013
Minor in Marketing, Marketing & Communications, Design · University of Applied Sciences IMC Krems2013
Bachelor of Business Administration / Tourism, Commerce & Services Economics (180 ECTS) · University "Al. I. Cuza" Iasi2011
Master of Arts - Tourism and Leisure Management · University of Applied Sciences IMC Krems2013

Certifications and awards· 18

Salesforce Certified AI Associate2025 – 2026
HubSpot Email Marketing Certification2022
HubSpot Email Marketing Certification2024
HubSpot Email Marketing Certification2026

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