Ramlah Yasser

Available to hire

I’m Ramlah , a young business communications professional with experience across banking, customer service, administration, and early years.

About

I’m Ramlah , a young business communications professional with experience across banking, customer service, administration, and early years. I enjoy turning complex information into clear, well-structured, professional materials—whether that’s customer-facing writing, business documents, or presentation concepts.

I work carefully with sensitive information and strong quality control, and I’m comfortable using tools like Canva, Microsoft Office (Word, PowerPoint, Excel), and AI-assisted writing to draft efficiently—always with human checking for accuracy. In addition to my client support background, I’ve built self-initiated digital content and presentation portfolio concepts to demonstrate my ability to create editable, polished assets.

  • Joined November 2026

Industry experience

  • Financial Services
  • Education
  • Energy & Utilities
  • Retail
  • Professional Services

Projects · 3

An independent commercial presentation concept developed to demonstrate my approach to B2B storytelling, presentation design and digital communication. I researched a publicly available business brief and developed a 12-slide concept focusing on commercial messaging, visual hierarchy, audience engagement and a clear sales narrative. The project demonstrates my ability to structure business information into a professional, editable PowerPoint presentation. Project type: Independent portfolio concept. This was a self-initiated design exercise, not commissioned, approved or endorsed by the company referenced in the research.

  • Content Producer
  • Copywriter
  • Graphic Designer
  • +1

I independently developed My Princess Friends, an original children's animated series concept designed around storytelling, friendship, kindness and everyday learning experiences. I worked on the storyline, character development, scripts, visual direction and planning of animated scenes, using InVideo and AI-assisted video production tools to bring the concept to life. The project involved developing approximately 40 short animated clips, working with character voiceovers, creating nursery-rhyme content and developing a cartoon introduction song. I also planned short-form episodes and longer cartoon content, with attention to character consistency, visual style, storytelling and age-appropriate presentation. This was a self-initiated creative project through which I gained practical experience directing AI-assisted animation, developing digital content and organising multimedia production.

  • AI Developer
  • AI Video Editor
  • Content Producer
  • +2

An independently developed digital workbook designed to provide structured, accessible resources for adults experiencing difficulties with planning, communication and everyday organisation.

The project involved content development, page layout, accessible formatting, visual consistency, proofreading and preparation for digital distribution.

I also developed promotional materials and ecommerce listing content to support the product’s launch.

  • Content Producer
  • Copywriter
  • Creative Producer
  • +1

Work experience· 5 roles

Bank Advisor · Lloyds Banking GroupJun 2023 – Dec 2025 · 2 yrs 7 mos

Explained financial products to customers, resolved customer enquiries, and maintained accurate records in a regulated environment. Handled high volumes of sensitive information with attention to detail, confidentiality, and customer needs.

Client Service Executive · BarclaysMar 2023 – Jun 2023 · 4 mos

Managed client enquiries and tailored written and verbal communication to different requirements, ensuring clear and appropriate responses.

Energy Specialist · E.ON NextSep 2021 – Sep 2022 · 1 yr 1 mo

Resolved complex billing and service issues and supported customers through problem-solving. Received multiple personally named five-star customer reviews.

Early Years Practitioner · Les EnfantsJan 2019 – Dec 2021 · 3 yrs
Administrative Assistant · Heckmondwike Tyre CentreAug 2018 – Aug 2019 · 1 yr 1 mo

Certifications and awards· 5

Level 3 NVQ in Childcare & Education2030 – 2026
Level 2 Certificate in Customer Service2030 – 2026
GCSEs (grades B–C)2030 – 2026
Level 3 NVQ in Childcare & Education2030 – 2026

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