Ramses Dijkema

Content Moderator at Teleperformance

Reviewed and evaluated user-generated content for compliance with community guidelines. Mentored new moderators on best practices and moderation tools. Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content. Resolved customer service issues with timely and professional resolutions. Maintained detailed records of client conversations and customer service. Guided customers in product selection to enhance satisfaction and brand loyalty.

Customer Service Expert at Bose

Delivered customer service by resolving issues with timely and professional resolutions. Maintained detailed records of client conversations and service. Educated customers on products, helping informed purchasing decisions. Collaborated with cross-functional teams to ensure customer satisfaction.

Sales Advisor at Van Mossel KIA

Assisted customers in selecting vehicles based on preferences and needs. Educated clients on vehicle features, financing options, and warranties. Demonstrated strong product knowledge to enhance the customer experience. Collaborated with sales team to achieve monthly targets and improve strategies. Managed follow-up communication to ensure customer satisfaction and retention.

Sales Advisor at Van Mossel Hyundai

Assisted customers in selecting vehicles; educated clients on features; demonstrated strong product knowledge to support informed purchasing decisions.

Host at Prosec Security Services

Greeted and welcomed guests, ensuring a positive first impression. Conducted thorough ID checks, enforcing age restrictions and preventing underage entry.

Hospitality Worker at Het Conservatorium Hotel Amsterdam

Worked at a 5-star luxury hotel providing hospitality services, including flexible shifts across night, weekend, and holidays. Managed bar inventory, maintained cleanliness and organization, and supported guest services to ensure a high standard of hospitality.