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Marketing graduate with 12+ years of professional experience in customer engagement, reporting, and digital platforms, now transitioning into digital marketing and social media. Hands-on experience managing a personal social media page, creating short-form video content, reels, captions, and engagement strategies. Strong blend of creativity, analytics, and business discipline.…

Rana-Maria Rizkallah

Video Editor, Content Creator, Social Media Manager, +2

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Marketing graduate with 12+ years of professional experience in customer engagement, reporting, and digital platforms, now transitioning into digital marketing and social media. Hands-on experience managing a personal social media page, creating short-form video content, reels, captions, and engagement strategies. Strong blend of creativity, analytics, and business discipline.…

Available to hire

Marketing graduate with 12+ years of
professional experience in customer
engagement, reporting, and digital
platforms, now transitioning into
digital marketing and social media.
Hands-on experience managing a
personal social media page, creating
short-form video content, reels,
captions, and engagement
strategies. Strong blend of creativity,
analytics, and business discipline.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Relationship Banker at MidFlorida Credit Union

October 1, 2022 - December 31, 2022

Provide onboarding and engagement for members, introduce MidFlorida products and services, conduct financial wellness conversations, deliver customer service (account openings, problem resolution, telephone support, safe deposit access), support portfolio management, ensure regulatory compliance, and fulfill member requests.

Online Banking Officer at First National Bank

June 1, 2016 - June 30, 2022

Perform monthly Mobile and Internet Banking statistics and analysis; collaborate with Mobile Banking provider and IT to deliver an innovative, user-friendly application; subscribe/activate/deactivate client Mobile/Internet Banking and SMS services; assist branches with e-banking issues; provide daily ATM loading notifications; report daily international credit card transactions; adjust credit card parameters; ensure approvals for high-deposit deals; monitor card stock; contribute to bank restructuring (Profit & Loss, cost control).

Credit Cards Officer at First National Bank

September 1, 2013 - July 31, 2015

Prepare monthly credit card reports; manage loyalty program; oversee credit card stock and materials; coordinate card sales with branches; set incentive plans for Customer Service Representatives; conduct market studies; upgrade client cards; analyze P&L for dormant cards; amend card setups.

Teller at Bank Of Beirut

November 1, 2011 - August 31, 2013

Process Certificates of Deposit; handle fiscal/fees processing; prepare banker checks; perform cash operations and foreign exchange; execute transfers; update customer contracts; open savings and current accounts; promote bank products; perform end-of-day cash balancing and reconciliations.

Executive Assistant to Managing Partner at Big Star International Clothing S.A.R.L

June 1, 2010 - July 31, 2011

Develop and implement marketing activities; collaborate with advertising agencies; prepare orders for new collections and coordinate with suppliers; communicate shipment documents; organize year-end inventory and showroom layout; prepare cost-based pricing lists.

Intern at t.gargour & fils s.a.l

January 1, 2010 - July 31, 2010

Managed a mini showroom in a shopping mall, applying marketing skills to drive product sales.

Intern at Bank of Beirut – Downtown

June 1, 2009 - August 31, 2009

Gained exposure to banking concepts and operations; performed teller tasks and account-opening activities.

Office Assistant, Computer Science Department at American University of Beirut

March 1, 2007 - June 30, 2009

Data entry, filing, data corrections; handle incoming/outgoing calls; draft emails for the secretary.

Independent Content Creator & Page Manager at Self-Employed

January 1, 2022 - Present

Hands-on experience managing a personal social media page, creating short-form video content (Reels), captions, and engagement strategies; aligned with platform trends; designed visuals using Canva; CapCut editing; content planning with trend research; monitored audience engagement and growth; optimized posts based on insights.

Relationship Banker at Mid Florida Credit Union

January 1, 2022 - Present

Delivered personalized customer experiences; Promoted products through consultative conversations; Maintained accuracy, compliance, and service quality.

Online Banking Officer at First National Bank (FNB) - Lebanon

January 1, 2016 - January 1, 2022

Prepared digital usage reports and performance analysis; collaborated with IT teams to improve user experience; supported digital product adoption and customer onboarding.

Credit Cards Officer at First National Bank (FNB) - Lebanon

January 1, 2013 - January 1, 2015

Conducted market and competitor analysis; supported loyalty programs and promotional initiatives; contributed to marketing and customer engagement across digital platforms.