Rayham Guiaman

Create and schedule content for social media platforms such as Facebook, Instagram and TikTok. Develop and implement social media marketing strategies. Manage social media accounts and respond to comments and messages. Create engaging captions, graphics, and video content. Monitor social media trends and competitor activities.

Responded to customer inquiries via phone, email, and chats; Provided information about products, services, policies, and procedures; Resolved customer concerns in a professional and timely manner; Processed payments, returns, and refunds; Maintained accurate customer records and updated databases; Created and scheduled content for social media platforms (Facebook, Instagram, TikTok); Developed and implemented social media marketing strategies; Managed social media accounts and responded to comments and messages; Created engaging captions, graphics, and video content; Monitored social media trends and competitor activities.

Outbound calls to prospective and existing customers; Promote products or services; Explain benefits; Follow call scripts and sales procedures; Meet daily, weekly, and monthly call and sales targets; Build positive customer relationships; Provide excellent service.