Available to hire
I’m Tahir, a technically minded support specialist with experience across gaming, AI, and software industries. I enjoy solving complex configuration and user-experience challenges and have recently gained hands-on exposure to AI-powered workflows, helping clients optimize Synthesia and other platforms.
I’m motivated to contribute to a team that builds innovative tech, from game development to data-driven support. I’m proficient in C#, Python, JavaScript, and front-end tech, and I value collaboration, stakeholder relationships, and continuous learning.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Research & Development Specialist at Fireslug Studios
April 1, 2020 - PresentDeveloped strong user engagement by promoting and distributing content to the target audience. Gained insight into commercial trends within the gaming industry. Sourced data to increase traffic, brand awareness, and recruitment efforts. Managed schedules, meetings, and provided support to senior managers. Optimised workflows to maintain growth and profitability.
QA Game Tester at Freelancer
July 1, 2021 - PresentTracked and reported bugs, improving gameplay and in-app features. Familiar with Jira and Trello, and tested games on PlayStation and Xbox. Maintained performance quality while reporting to management. Identified errors such as spelling mistakes and copyright issues. Created smoke and regression tests to ensure software stability.
Technical Support Specialist at Synthesia
July 1, 2023 - September 1, 2023Supported businesses and clients in using Synthesia’s software applications. Progressed well in using Intercom and providing customer service solutions. Collaborated with co-workers to build efficiency and supported clients in creating video content.
Functional Tester at PlayStation (In partnership with YOH Solutions LTD)
August 1, 2022 - October 1, 2022Applied automation testing tools and reported bugs via Jira. Collaborated with global developers and testers on an unreleased title. Contributed to weekly sprints and updated daily reports to lead testers and managers.
Technical Support Specialist at GameAnalytics (Analytical software provider)
October 1, 2021 - March 1, 2022Organised meetings with major publishers like Supersonic Studios and Voodoo, discussing KPI protocols. Managed customer queries using Salesforce CRM platform. Resolved complex issues related to gaming platforms such as Unity and Unreal Engine. Delivered product presentations on key metrics and dashboards for businesses. Tested and documented SDK integration for changes on the GameAnalytics website.
Customer Service/ Team Leader at Sainsburys/Argos
June 1, 2016 - October 1, 2021Replenished stock and maintained inventory levels during store hours. Maintained an excellent record of delivering great customer service.
Research & Development Specialist at Fireslug Studios (Creative & Arts industry)
April 1, 2020 - PresentDeveloped strong user engagement by promoting and distributing content to the target audience. Gained insight into commercial trends within the gaming industry. Sourced data to increase traffic, brand awareness, and recruitment efforts. Managed schedules, meetings, and provided support to senior managers. Optimised workflows to maintain growth and profitability.
QA Game Tester at Freelancer (Entertainment sector)
July 1, 2021 - PresentTracked and reported bugs, improving gameplay and in-app features. Familiar with Jira and Trello, and tested games on PlayStation and Xbox. Maintained performance quality while reporting to management. Identified errors such as spelling mistakes and copyright issues. Created smoke and regression tests to ensure software stability.
Technical Support Specialist at Synthesia (AI company)
July 1, 2023 - September 30, 2023Supported businesses and clients in using Synthesia's software applications. Progressed well in using Intercom and providing customer service solutions. Collaborated with co-workers to build efficiency and supported clients in creating video content.
Customer Service / Team Leader at Sainsburys/Argos
June 1, 2016 - October 1, 2021Replenished stock and maintained inventory levels during store hours. Maintained an excellent record of delivering great customer service.
Education
Training development at Unity Technologies
April 1, 2018 - January 16, 2026Business diploma (level 3) at Kingston College
September 1, 2012 - August 1, 2015Information Technology (level 2) at Kingston College
January 11, 2030 - January 16, 2026BA (Hons) Business Management at London Metropolitan University
September 1, 2019 - August 1, 2020Training development at Unity Technologies
April 1, 2018 - January 16, 2026Business Management - BA (Hons) at London Metropolitan University
September 1, 2019 - August 1, 2020Business diploma (level 3) at Kingston College
September 1, 2012 - August 31, 2015Information Technology (level 2) at Kingston College
September 1, 2012 - August 31, 2015Unity Technologies Training at Unity Technologies
April 1, 2018 - January 16, 2026BA (Hons) in Business Management at London Metropolitan University
September 1, 2019 - August 1, 2020Business Diploma (Level 3) at Kingston College
September 1, 2012 - August 1, 2015Information Technology (Level 2) at Kingston College
September 1, 2012 - August 1, 2015Qualifications
Unity Technologies Training
April 1, 2018 - January 16, 2026Industry Experience
Gaming, Media & Entertainment, Retail, Software & Internet, Professional Services, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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