CAINÃ MALÊ

Provided advanced technical support for iTero equipment, handling high-complexity and critical incidents. Conducted failure diagnostics, detailed technical analysis, and root cause identification to ensure definitive resolution. Delivered direct guidance to users and clients during troubleshooting processes, ensuring clear and effective support. Registered, monitored, and managed technical tickets, ensuring traceability and continuous service improvement. Collaborated with multidisciplinary internal teams to guarantee equipment stability, performance, and proper operation.

Video editor for reels, shorts and long-form content; creates high-impact vertical videos, focuses on first 3 seconds, applies dynamic cuts, strategic zoom, pace, animated subtitles, and visuals; tailors content for reach and engagement; ensures content aligns with brand identity and delivery timelines.

Continuous work editing and freelance projects for YouTube, Instagram, and TikTok. Developed original and collaborative content from concept to final delivery. Applied strong post-production skills, mastering cuts, pacing, transitions, basic animations, and creative editing. Maintained technical quality, visual aesthetics, and narrative structure while pursuing ongoing professional improvement. Created long-form YouTube content and short-form reels with strategic cuts to maximize retention and engagement, ensuring precise audio synchronization.