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I am a motivated, young professional with solid experience in communication and customer service. I have developed strong adaptability, a positive attitude, and a genuine commitment to contributing productively in every role I take on. I excel in team-oriented settings, embrace change with enthusiasm, and focus on creating meaningful connections with clients and colleagues. I am seeking new challenges that will allow me to continue learning, expand my expertise, and make a positive impact in a customer-service-focused environment.…I am a motivated, young professional with solid experience in communication and customer service. I have developed strong adaptability, a positive attitude, and a genuine commitment to contributing productively in every role I take on. I excel in team-oriented settings, embrace change with enthusiasm, and focus on creating meaningful connections with clients and colleagues. I am seeking new challenges that will allow me to continue learning, expand my expertise, and make a positive impact in a customer-service-focused environment.

André Assunção

Content Creator, Content Designer, Social Media Manager, +5

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I am a motivated, young professional with solid experience in communication and customer service. I have developed strong adaptability, a positive attitude, and a genuine commitment to contributing productively in every role I take on. I excel in team-oriented settings, embrace change with enthusiasm, and focus on creating meaningful connections with clients and colleagues. I am seeking new challenges that will allow me to continue learning, expand my expertise, and make a positive impact in a customer-service-focused environment.…I am a motivated, young professional with solid experience in communication and customer service. I have developed strong adaptability, a positive attitude, and a genuine commitment to contributing productively in every role I take on. I excel in team-oriented settings, embrace change with enthusiasm, and focus on creating meaningful connections with clients and colleagues. I am seeking new challenges that will allow me to continue learning, expand my expertise, and make a positive impact in a customer-service-focused environment.

Available to hire

I am a motivated, young professional with solid experience in communication and customer service. I have developed strong adaptability, a positive attitude, and a genuine commitment to contributing productively in every role I take on.

I excel in team-oriented settings, embrace change with enthusiasm, and focus on creating meaningful connections with clients and colleagues. I am seeking new challenges that will allow me to continue learning, expand my expertise, and make a positive impact in a customer-service-focused environment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Customer Service Specialist at Beliani - Poland

August 1, 2025 - November 8, 2025

Promoted Beliani products and managed orders, returns, and inquiries pre- and post-sale. Provided phone, email, and live chat support for Spanish- and Portuguese-speaking clients; ensured security, privacy, and product-specific support.

Customer Support / Back-office at Task Us

August 1, 2025 - August 1, 2025

Resolved account, billing, and purchase issues for a multinational gaming platform; provided security, privacy, and game-specific support; data management via CRM platforms.

Customer Service Specialist at People Cert & LanguageCert

January 1, 2025 - January 1, 2025

Provided bilingual customer service across People Cert and LanguageCert, managed client accounts, queries, and follow-ups across multiple CRM platforms; bilingual support (Spanish/English).

Customer Service Guest Specialist at TEC - Booking.com

January 1, 2022 - January 1, 2022

Managed reservations for private-sector clients; front-office and back-office operations; bilingual support (Spanish/English).

Customer Service at NOS, SA Telecommunications

May 1, 2017 - May 1, 2017

Handled complaints, middle-of-office customer service, data processing, and support across telecom services; bilingual.

Customer Service Specialist at Beliani

August 1, 2025 - November 8, 2025

Promoted Beliani products and managed orders, returns, and inquiries pre- and post-sale. Based in Szczecin, Poland – temporary contract project.

Customer Service Guest Specialist at Booking.com

January 31, 2022 - January 31, 2022

Managed client accounts, queries, and follow-ups across multiple CRM platforms. Delivered bilingual support in Spanish and English.

Content Moderator at Teleperformance (Facebook)

July 31, 2021 - July 31, 2021

Provided bilingual support in English, Portuguese, and Spanish; content moderation for Facebook platforms.

Back-Office Operations Coordinator at MEO Altice SA

January 31, 2019 - January 31, 2019

Managed back-office operations, data processing, and order management across mobile, landline, and internet platforms.

Front of House Customer Service at CTT Correios de Portugal

September 30, 2018 - September 30, 2018

Handled customer service front-of-house; assisted customers and processed requests.

Kitchen Manager for Food and Technological Deliveries at Allstar Co-Tasters

September 30, 2019 - September 30, 2019

Managed kitchen operations and delivery processes for food and tech-related products.

Pawn Broker Team Member at Harvey and Thompson's

February 29, 2020 - February 29, 2020

Managed sales, pledge handling, and certification for precious metals and gemstones.

Logistics / Returns Operations at TSF - Bol.com Logistics

October 31, 2020 - October 31, 2020

Managed order processing and after-sales logistics including refunds, invoicing, and item restoration. Provided bilingual support in English, Portuguese, and Spanish.

Back-Office Operations at MEO Altice S.A.

January 31, 2019 - January 31, 2019

Back-office operations coordination and data processing across telecommunications services.

Content Moderator at Concentrix (Google Compliance)

November 1, 2022 - November 1, 2022

Managed back-office operations, data processing, and content moderation across Google compliance projects.

Content Moderator at Teleperformance (Facebook)

July 31, 2021 - July 31, 2021

Delivered bilingual support in English, Portuguese, and Spanish; content moderation.

Logistics / Returns Operations at Bol.com Logistics

October 31, 2020 - October 31, 2020

Managed order processing and after-sales logistics for retail operations.