Available to hire
Hi, I’m Renate Guberman Rabin, a results-oriented, multilingual customer service professional based in Newmarket, Ontario, with a strong track record in airlines, hospitality, and administration. I pride myself on building rapport with clients from diverse backgrounds, solving problems quickly, and maintaining calm, professional communication under pressure. My fluency in Russian, German, and English, along with my organizational skills, enables me to handle complex inquiries, near-real-time updates, and end-to-end service delivery.
I’m seeking opportunities to leverage my experience in administration, client relations, and operations to support teams in delivering exceptional customer experiences and efficient office workflows.
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Russian
Fluent
German
Fluent
English
Fluent
Work Experience
Administrative Assistant at DND GROUP
August 1, 2024 - October 28, 2025Handle incoming calls, emails and inquiries; organize daily office operations; order supplies; act as the first point of contact for clients, vendors and visitors; deliver professional customer service and ensure timely responses.
Customer Relations Specialist at Lufthansa in Touch – Global Telesales of Canada Inc.
July 1, 2024 - July 1, 2024Resolved complex customer cases and escalations with empathy; investigated service disruptions, delays and claims; provided fair resolutions in accordance with airline policies and international regulations; collaborated with internal departments to deliver end-to-end solutions.
Bilingual Customer Service Representative at Lufthansa in Touch – Global Telesales of Canada Inc.
March 1, 2022 - March 1, 2022Assisted passengers in English and German with reservations, ticket changes, baggage inquiries and loyalty program services; consistently achieved top scores in customer satisfaction and call quality; supported high-volume calls during irregular operations with timely updates.
Reservation Clerk at Leonardo Hotels Berlin, Germany
November 1, 2013 - November 1, 2013Handled reservations by phone; assisted guests with bookings; price checked for all hotels.
Reservation Sales Representative at Novotel Köln City
July 1, 2013 - July 1, 2013Assisted guests with single and group reservations; booked reservations from Travel agents to internal bookings; provided companies with special deal packages.
Receptionist at BEST WESTERN Grand City Hotel Cologne, Germany
June 1, 2012 - June 1, 2012Checked in/check out guests; updated hotel system with new reservations; updated hotel restaurant with new guest services; prepared hotel keys and special service for housekeeping.
Training and Apprenticeship in Hotel Management at InterCityHotel Berlin and Hotel Zarenhof Berlin, Germany
January 1, 2012 - January 1, 2012Completed hotel management training; performed restaurant duties (washing dishes, serving food) and front desk duties (check-in and check-out guests).
Apprenticeship – Housekeeping at HSH Hotel Albergo, Berlin, Germany
April 1, 2009 - April 1, 2009Housekeeping duties; learned cleaning procedures.
Office Administration at KRAFT Mobile Nursing Ward, Berlin, Germany
September 1, 2008 - September 1, 2008Managed bills and organized documents for patients; updated internal systems; assisted patients with paperwork for hospitals.
Customer Service at Alice
May 1, 2008 - May 1, 2008Selling Internet and telephone contracts over the phone and by email; assisted customers to check internet connection and with system settings.
Administrative Assistant at Time DND Group
August 1, 2024 - October 28, 2025Handling incoming calls, emails and inquiries, ensuring timely responses and professional communication • Organizing office operations, ordering supplies and ensure a smooth daily workflow • Acting as the first point of contact for clients, vendors and visitors, delivering professional customer service
Receptionist at BEST WESTERN Grand City Hotel Cologne
June 1, 2012 - June 1, 2012Handled Check in/Check out for guests • Updated hotel system with new reservations • Updated hotel restaurant with new guest services • Prepared hotel keys and special service for housekeeping
Apprenticeship at HSH Hotel Albergo, Berlin, Germany
April 1, 2009 - April 1, 2009Apprenticeship in hotel operations
Customer Service at Alice Customer Service
May 1, 2008 - May 1, 2008Selling Internet and telephone contracts over the phone and by email • Assisted customers to check internet connection • Assisted with system settings
Education
Office Administrative Assistant Training at Jewish Community Centre, Berlin, Germany
September 1, 2003 - June 1, 20073-week Apprenticeship at Hotel Bärlin, Berlin, Germany
September 1, 2000 - October 28, 2025High School Diploma at Private Kant High School, Berlin, Germany
January 1, 1990 - January 1, 1998Elementary Education at Grunewald Elementary School, Berlin, Germany
January 1, 1989 - January 1, 1990High School Diploma at Arbeits- und Kulturzentrum e.v., Berlin Steglitz
January 1, 1998 - January 1, 2001Office Administrative Assistant Training at Jewish Community Centre, Berlin, Germany
September 1, 2003 - June 1, 2007Apprenticeship in Hotel Management at InterCityHotel Berlin and Hotel Zarenhof Berlin, Germany
May 1, 2009 - January 1, 2012Apprenticeship in Hotel Management at HSH Hotel Albergo, Berlin, Germany
October 1, 2008 - April 1, 2009High School Diploma at Private Kant High School, Berlin, Germany
January 1, 1990 - January 1, 1998Elementary School Education at Private Kant Elementary School, Berlin, Germany
January 1, 1989 - January 1, 1990Apprenticeship Program at Hotel Bärlin, Berlin, Germany
September 1, 2000 - September 21, 2000Qualifications
Industry Experience
Travel & Hospitality, Professional Services
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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