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I am a reliable and detail-oriented professional with over 5 years of experience in administrative support and customer service. I have handled brand licensing approvals, insurance tasks, and resolving customer account issues, excelling at managing emails, invoicing, and data entry. I am a passionate gamer with a fondness for streaming, and I enjoy traveling to different places and taking on new challenges. I am committed to delivering accurate records and timely responses, and I thrive in collaborative environments that require organization and proactive communication.…I am a reliable and detail-oriented professional with over 5 years of experience in administrative support and customer service. I have handled brand licensing approvals, insurance tasks, and resolving customer account issues, excelling at managing emails, invoicing, and data entry. I am a passionate gamer with a fondness for streaming, and I enjoy traveling to different places and taking on new challenges. I am committed to delivering accurate records and timely responses, and I thrive in collaborative environments that require organization and proactive communication.

Renz Regencia

Assistant Producer, Executive Producer, Music Composer

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I am a reliable and detail-oriented professional with over 5 years of experience in administrative support and customer service. I have handled brand licensing approvals, insurance tasks, and resolving customer account issues, excelling at managing emails, invoicing, and data entry. I am a passionate gamer with a fondness for streaming, and I enjoy traveling to different places and taking on new challenges. I am committed to delivering accurate records and timely responses, and I thrive in collaborative environments that require organization and proactive communication.…I am a reliable and detail-oriented professional with over 5 years of experience in administrative support and customer service. I have handled brand licensing approvals, insurance tasks, and resolving customer account issues, excelling at managing emails, invoicing, and data entry. I am a passionate gamer with a fondness for streaming, and I enjoy traveling to different places and taking on new challenges. I am committed to delivering accurate records and timely responses, and I thrive in collaborative environments that require organization and proactive communication.

Available to hire

I am a reliable and detail-oriented professional with over 5 years of experience in administrative support and customer service. I have handled brand licensing approvals, insurance tasks, and resolving customer account issues, excelling at managing emails, invoicing, and data entry. I am a passionate gamer with a fondness for streaming, and I enjoy traveling to different places and taking on new challenges.

I am committed to delivering accurate records and timely responses, and I thrive in collaborative environments that require organization and proactive communication.

Skills

CRM

Microsoft Excel

Experience Level

CRM

Intermediate

Microsoft Excel

Intermediate

Work Experience

Insurance Virtual Assistant Specialist at Back Office Solutions, Inc.

July 1, 2024 - January 1, 2026

Handled high-volume data entry for insurance accounts, including preparing, reviewing, and processing insurance quotes and policy renewals using carrier platforms such as Progressive, State Farm, and Chubb. Managed endorsements by updating policy details, coverage changes, and client information within carrier systems to ensure records were accurate and compliant. Tracked expiring insurance policies by monitoring renewal dates, creating organized lists of upcoming expirations, and including these details in regular reports to support timely renewals and follow-ups. Processed and reviewed invoicing, verified billing accuracy, resolved discrepancies, and ensured timely payments in coordination with internal teams and vendors.

Executive Assistant (Brand Licensing Associate) at Magic Inc.

May 1, 2023 - November 1, 2023

Submitted product and packaging designs for official approval. Kept track of approval status and provided regular updates to the team. Improved the way updates are shared to make the submission process faster and easier.

Customer Service Representative at Conduent Philippines

June 1, 2015 - January 1, 2021

Answered customer questions and solved issues through phone calls. Checked and cross-referenced account data to ensure information was consistent. Updated customer records and maintained accurate data in the system.