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Hi, I'm Rezana Remil. I have a background in customer service with extensive experience handling customer inquiries, resolving issues, and providing product and service information. I've honed my communication skills, especially in voice interactions, and I am adept at using CRM software to manage customer interactions. My focus has always been on maintaining professionalism and customer satisfaction. I am confident that my experience and skills equip me well for roles in customer service and related fields. I work well under pressure and am driven to succeed and grow professionally. I look forward to contributing effectively to my next role and continuing to develop my abilities.…Hi, I'm Rezana Remil. I have a background in customer service with extensive experience handling customer inquiries, resolving issues, and providing product and service information. I've honed my communication skills, especially in voice interactions, and I am adept at using CRM software to manage customer interactions. My focus has always been on maintaining professionalism and customer satisfaction. I am confident that my experience and skills equip me well for roles in customer service and related fields. I work well under pressure and am driven to succeed and grow professionally. I look forward to contributing effectively to my next role and continuing to develop my abilities.

Rezana Remil

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Hi, I'm Rezana Remil. I have a background in customer service with extensive experience handling customer inquiries, resolving issues, and providing product and service information. I've honed my communication skills, especially in voice interactions, and I am adept at using CRM software to manage customer interactions. My focus has always been on maintaining professionalism and customer satisfaction. I am confident that my experience and skills equip me well for roles in customer service and related fields. I work well under pressure and am driven to succeed and grow professionally. I look forward to contributing effectively to my next role and continuing to develop my abilities.…Hi, I'm Rezana Remil. I have a background in customer service with extensive experience handling customer inquiries, resolving issues, and providing product and service information. I've honed my communication skills, especially in voice interactions, and I am adept at using CRM software to manage customer interactions. My focus has always been on maintaining professionalism and customer satisfaction. I am confident that my experience and skills equip me well for roles in customer service and related fields. I work well under pressure and am driven to succeed and grow professionally. I look forward to contributing effectively to my next role and continuing to develop my abilities.

Available to hire

Hi, I’m Rezana Remil. I have a background in customer service with extensive experience handling customer inquiries, resolving issues, and providing product and service information. I’ve honed my communication skills, especially in voice interactions, and I am adept at using CRM software to manage customer interactions. My focus has always been on maintaining professionalism and customer satisfaction.

I am confident that my experience and skills equip me well for roles in customer service and related fields. I work well under pressure and am driven to succeed and grow professionally. I look forward to contributing effectively to my next role and continuing to develop my abilities.

Skills

CRM

Experience Level

CRM

Intermediate

Language

English

Fluent

Malayalam

Advanced

Work Experience

Executive Customer Experience at Worxpertise

December 18, 2024 - April 30, 2025

Handled inbound customer calls, provided product/service information, and resolved queries efficiently. Maintained a high level of professionalism and customer satisfaction. Processed customer orders, applications, and service requests accurately in the CRM system. Followed up on customer interactions to ensure timely resolution of issues. Coordinated with internal departments to resolve complex cases and escalations. Maintained records of customer interactions, feedback, and complaints for process improvements.

Customer Service Associate at Fusion BPO

August 16, 2022 - October 31, 2024

Handled customer inquiries, resolved issues, and provided detailed information about services. Developed strong communication skills, especially during voice interactions with customers.

Administrative Assistant at S&J Aviation Services

December 1, 2008 - December 15, 2009

Assisted customers with ticket purchases and provided accurate information on event details, pricing, and availability using the ticketing system platform. Managed peak customer traffic periods, maintaining a positive and efficient ticketing experience.