Bennett Ribary

Utilize communications skills in a customer service/sales role for this innovative digital-first lending firm. Serve as the first point of contact for customers throughout the U.S. seeking home equity/refinancing loans. Educate clients on product options and answer their questions, both over the phone and via email. Adapt communications tone/style to better resonate with the needs and preferences of different client types. Provide input into call scripts to improve sales prospecting success and overcome potential objections. Update the company’s CRM system with customer data and detailed notes regarding all communications. Meet aggressive daily/monthly targets related to lead qualification and sales support effectiveness.

Communicating clearly to borrowers and associates, both verbally and in written form. Constant attention to tone, style, and audience.

Ability to work solo or collaboratively toward long-term goals. Constantly adapting and creating solutions in an ever-changing work environment. Independent project execution.