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Creative and organized Social Media Coordinator and content creator with 5+ years of experience building and promoting a freelance brand through social media. Skilled in creating social media content, graphic designs, and short-form videos using tools like Canva and CapCut, while engaging audiences across multiple platforms.…

Rica Mae Santocildes

Social Media Manager, Graphic Designer, Content Creator, +2

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Creative and organized Social Media Coordinator and content creator with 5+ years of experience building and promoting a freelance brand through social media. Skilled in creating social media content, graphic designs, and short-form videos using tools like Canva and CapCut, while engaging audiences across multiple platforms.…

Available to hire

Creative and organized Social Media Coordinator and content creator with 5+ years of experience building and promoting a freelance brand through social media. Skilled in creating social media content, graphic designs, and short-form videos using tools like Canva and CapCut, while engaging audiences across multiple platforms.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Freelance Social Media Manager & Graphic Designer at Self-Employed

January 1, 2024 - April 1, 2026

Created 50+ social media graphics, marketing materials, and short-form videos using Canva, CapCut, Adobe Photoshop, and AI tools to support clients’ brand presence. Planned, created, and published content across Facebook, Instagram, TikTok, LinkedIn, and X using Meta Business Suite, while engaging potential clients through consistent posting. Collaborated with clients to understand requirements, implement revisions, and deliver content on schedule while maintaining consistent branding and quality.

Customer Service Representative at Startek

March 1, 2023 - January 1, 2024

Handled 60+ inbound customer calls daily and 50–60 chats and emails, providing support for billing inquiries, account recovery, troubleshooting, and general customer concerns. Used CRM software to document interactions, track cases, and maintain accurate account records. Promoted relevant products and services during customer interactions, contributing to customer retention and sales growth.