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Hi, I’m Rich McCoy, a community radio show host, spoken word poet with a background as a versatile creative professional with extensive experience across Central and Local Government, Fashion, FMCG, Tech Retail, eCommerce, Charity, Arts, Environmental work, News & Publishing, Automotive, NGO’s and Financial Services. I bring proven expertise in Information, User Interface, Service, Product, and Communications Design, and I’m skilled at creative and product strategy, leading teams, and shaping design culture.\n\nI’ve delivered human-centered solutions for government and commercial clients worldwide, from trade-in platforms that Apple praised to AI-enabled staff-care planning. I’ve built and mentored dispersed design teams, established design systems, and aligned stakeholders to create measurable impact through thoughtful design, robust processes, and clear communication.…Hi, I’m Rich McCoy, a community radio show host, spoken word poet with a background as a versatile creative professional with extensive experience across Central and Local Government, Fashion, FMCG, Tech Retail, eCommerce, Charity, Arts, Environmental work, News & Publishing, Automotive, NGO’s and Financial Services. I bring proven expertise in Information, User Interface, Service, Product, and Communications Design, and I’m skilled at creative and product strategy, leading teams, and shaping design culture.\n\nI’ve delivered human-centered solutions for government and commercial clients worldwide, from trade-in platforms that Apple praised to AI-enabled staff-care planning. I’ve built and mentored dispersed design teams, established design systems, and aligned stakeholders to create measurable impact through thoughtful design, robust processes, and clear communication.

Rich McCoy

Creative Director, Designer, Product Designer, +1

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Hi, I’m Rich McCoy, a community radio show host, spoken word poet with a background as a versatile creative professional with extensive experience across Central and Local Government, Fashion, FMCG, Tech Retail, eCommerce, Charity, Arts, Environmental work, News & Publishing, Automotive, NGO’s and Financial Services. I bring proven expertise in Information, User Interface, Service, Product, and Communications Design, and I’m skilled at creative and product strategy, leading teams, and shaping design culture.\n\nI’ve delivered human-centered solutions for government and commercial clients worldwide, from trade-in platforms that Apple praised to AI-enabled staff-care planning. I’ve built and mentored dispersed design teams, established design systems, and aligned stakeholders to create measurable impact through thoughtful design, robust processes, and clear communication.…Hi, I’m Rich McCoy, a community radio show host, spoken word poet with a background as a versatile creative professional with extensive experience across Central and Local Government, Fashion, FMCG, Tech Retail, eCommerce, Charity, Arts, Environmental work, News & Publishing, Automotive, NGO’s and Financial Services. I bring proven expertise in Information, User Interface, Service, Product, and Communications Design, and I’m skilled at creative and product strategy, leading teams, and shaping design culture.\n\nI’ve delivered human-centered solutions for government and commercial clients worldwide, from trade-in platforms that Apple praised to AI-enabled staff-care planning. I’ve built and mentored dispersed design teams, established design systems, and aligned stakeholders to create measurable impact through thoughtful design, robust processes, and clear communication.

Available to hire

Hi, I’m Rich McCoy, a community radio show host, spoken word poet with a background as a versatile creative professional with extensive experience across Central and Local Government, Fashion, FMCG, Tech Retail, eCommerce, Charity, Arts, Environmental work, News & Publishing, Automotive, NGO’s and Financial Services. I bring proven expertise in Information, User Interface, Service, Product, and Communications Design, and I’m skilled at creative and product strategy, leading teams, and shaping design culture.\n\nI’ve delivered human-centered solutions for government and commercial clients worldwide, from trade-in platforms that Apple praised to AI-enabled staff-care planning. I’ve built and mentored dispersed design teams, established design systems, and aligned stakeholders to create measurable impact through thoughtful design, robust processes, and clear communication.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Work Experience

Multimedia Designer / UX Design Lead / Creative Director at Various agencies/companies

January 1, 1996 - December 31, 2016

Led design thinking, stakeholder management, requirements gathering, and design implementation across a diverse range of projects for in-house fashion retail brands, digital and advertising agencies, and product companies. Drove the online transition and growth of e-commerce stores to global leadership, and delivered campaigns and experiences for clients including Bayleys Real Estate, Panasonic, Nestlé UK & Ireland, Liberty Human Rights, and government agencies. Built and mentored multidisciplinary teams to deliver user-centered solutions at scale.

Design Lead at Trade Me

January 1, 2016 - December 31, 2018

Formed and guided a 13-person design team across Australasia, fostering collaboration and knowledge exchange. Led design thinking and delivery across a diverse product portfolio, exceeded key OKRs, and contributed to revenue growth. Advocated for a unified design system to improve consistency and user experience while navigating complex stakeholder landscapes.

Senior Design Manager at Nationwide Building Society

January 1, 2018 - December 31, 2019

Steered a geographically dispersed team of fifteen product designers across two offices. Through mentorship, improved staff retention and consistency across the product suite; championed a unified design system; assembled a skilled design team and laid groundwork for strategic, efficiency-improving initiatives.

Product Owner (UX) at MBIE Business Connect

January 1, 2021 - December 31, 2022

Applied user-centered design, agile development, and stakeholder management to navigate technical challenges and design the Form Builder service. Enabled government agencies to create digital forms without coding, significantly improving accessibility and efficiency. Led adoption of an AAA-compliant open-source design library for New Zealand’s digital products, improving accessibility, consistency, and saving taxpayer funds by leveraging existing resources.

Creative Lead at Gravity

January 1, 2022 - December 31, 2023

Created the Trade-In product for Vodafone-One, praised by Apple as the best trade-in implementation globally. Drove impact through strategic design, including projects with the Ministry of Social Development, NZ Fire Department, Mitre 10, and Air New Zealand; led workshops, facilitation, and process mapping to improve efficiency, staff welfare, and service quality.