Richard M. Casinillo Jr.
I’m Richard M. Casinillo Jr., a quality-focused professional with a strong background in BPO, retail, and customer service, along with hands-on experience in front-of-house operations and administrative support.
About
I’m Richard M. Casinillo Jr., a quality-focused professional with a strong background in BPO, retail, and customer service, along with hands-on experience in front-of-house operations and administrative support. I enjoy working in fast-paced environments where accuracy matters, and I’m confident handling transactions, assisting customers, and keeping day-to-day tasks running smoothly.
Most recently, I’ve been working in casual roles at JAGO TOWN | TE RAPA, supporting cleaning and setup for events, helping in the kitchen, and managing customer interactions including EFTPOS payments. Previously at CrescendoAI in the Philippines, I served as a Quality Lead where I directed quality assurance for tech and retail campaigns, ensured KPI compliance, and presented quality results to clients—building a foundation of consistency, reliability, and continual learning.
- 3 years' experience
- Joined October 2026
Languages
- EnglishAdvanced
Industry experience
- Retail
- Software & Internet
- Education
- Telecommunications
- Professional Services
More experts in Hamilton, New Zealand
Work experience
Supported front-of-house operations and event preparation by cleaning the playground, preparing rooms for birthday parties, and assisting in the kitchen and with customer service. Managed EFTPOS transactions accurately and ensured smooth customer interactions. Helped maintain inventory by filling and organizing stock and ensuring supplies and areas were properly prepared for daily operations.
Directed quality assurance protocols for tech and retail campaigns to ensure 100% compliance with client KPIs. Analyzed and presented quality data to clients, ensuring accuracy and consistency across deliverables. Applied experience across retail, administration, and customer service to support team performance while maintaining a positive, efficient working environment.
Education
Certifications and awards
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