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Hi, I’m Richu Thomas Varghese, an IT Engineer with 5+ years of hands-on experience delivering 1st and 2nd line support, IT operations, procurement, and digital platforms across corporate and project-based environments. I’m adept at managing IT infrastructure, supporting end users, coordinating vendors, and keeping systems secure and reliable. I thrive in fast-paced, regulated environments and pride myself on clear communication and practical, user-focused solutions. In my recent roles in the UAE and India, I’ve led IT projects from planning to implementation, administered Microsoft 365 and cloud services, and helped optimize procurement and asset lifecycle management. I enjoy training users, improving system adoption, and collaborating with cross-functional teams to support business goals.…Hi, I’m Richu Thomas Varghese, an IT Engineer with 5+ years of hands-on experience delivering 1st and 2nd line support, IT operations, procurement, and digital platforms across corporate and project-based environments. I’m adept at managing IT infrastructure, supporting end users, coordinating vendors, and keeping systems secure and reliable. I thrive in fast-paced, regulated environments and pride myself on clear communication and practical, user-focused solutions. In my recent roles in the UAE and India, I’ve led IT projects from planning to implementation, administered Microsoft 365 and cloud services, and helped optimize procurement and asset lifecycle management. I enjoy training users, improving system adoption, and collaborating with cross-functional teams to support business goals.

Richu Thomas Varghese

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Hi, I’m Richu Thomas Varghese, an IT Engineer with 5+ years of hands-on experience delivering 1st and 2nd line support, IT operations, procurement, and digital platforms across corporate and project-based environments. I’m adept at managing IT infrastructure, supporting end users, coordinating vendors, and keeping systems secure and reliable. I thrive in fast-paced, regulated environments and pride myself on clear communication and practical, user-focused solutions. In my recent roles in the UAE and India, I’ve led IT projects from planning to implementation, administered Microsoft 365 and cloud services, and helped optimize procurement and asset lifecycle management. I enjoy training users, improving system adoption, and collaborating with cross-functional teams to support business goals.…Hi, I’m Richu Thomas Varghese, an IT Engineer with 5+ years of hands-on experience delivering 1st and 2nd line support, IT operations, procurement, and digital platforms across corporate and project-based environments. I’m adept at managing IT infrastructure, supporting end users, coordinating vendors, and keeping systems secure and reliable. I thrive in fast-paced, regulated environments and pride myself on clear communication and practical, user-focused solutions. In my recent roles in the UAE and India, I’ve led IT projects from planning to implementation, administered Microsoft 365 and cloud services, and helped optimize procurement and asset lifecycle management. I enjoy training users, improving system adoption, and collaborating with cross-functional teams to support business goals.

Available to hire

Hi, I’m Richu Thomas Varghese, an IT Engineer with 5+ years of hands-on experience delivering 1st and 2nd line support, IT operations, procurement, and digital platforms across corporate and project-based environments. I’m adept at managing IT infrastructure, supporting end users, coordinating vendors, and keeping systems secure and reliable. I thrive in fast-paced, regulated environments and pride myself on clear communication and practical, user-focused solutions.

In my recent roles in the UAE and India, I’ve led IT projects from planning to implementation, administered Microsoft 365 and cloud services, and helped optimize procurement and asset lifecycle management. I enjoy training users, improving system adoption, and collaborating with cross-functional teams to support business goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

ICT Manager at Marvel Contracting and General Maintenance LLC

August 1, 2022 - October 1, 2025

Managed IT systems across head office and multiple project sites, delivering day-to-day support to business users. Provided 1st and 2nd line technical support, resolving hardware, software, and network incidents within agreed SLAs. Administered Microsoft 365, email systems, cloud services, and domain hosting, ensuring system availability and security. Led IT procurement, vendor selection, and asset lifecycle management, controlling costs and ensuring contractual compliance. Maintained IT asset registers, system documentation, SOPs, and compliance records in line with organisational policies. Oversaw data backups, system monitoring, and disaster recovery procedures to support business continuity. Coordinated external vendors for CCTV, biometric access control, and Wi-Fi installations across multiple sites. Delivered IT-related projects from planning to implementation, ensuring on-time and within-budget delivery. Supported business systems used for procurement, accounting, and project ma

IT Administrator/Coordinator at Emerge Management Training Center

January 1, 2022 - August 1, 2022

Administered and maintained company IT infrastructure including desktops, laptops, servers, printers, network devices, and user accounts, ensuring high system availability and minimal downtime. Installed, configured, and troubleshot operating systems, software applications, email systems, and hardware issues for internal users. Supported company website, digital platforms, and marketing assets alongside core IT responsibilities. Planned and executed digital marketing campaigns including social media ads, google ads, email marketing, and online promotions. Provided IT support and training to staff on systems, software tools, and digital platforms. Coordinated with vendors for IT procurement, software licenses, hosting services, and digital tools. Ensured data security, backups, and basic compliance with IT best practices. Acted as a single point of contact for all IT, web, and digital marketing operations, supporting business growth and operational efficiency. Managed and coordinated wi

IT Support Engineer at ALIF Group of Companies

August 1, 2019 - September 1, 2021

Installed and configured IT systems, including local area networks and wide area networks. Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with team on solution implementation. Managed and monitored all installed systems for highest level of availability. Repaired and software and hardware problems on printers, laptops and PCs. Analysed and troubleshot computer systems to identify and eliminate hardware malfunctions and performance bugs. Installed, configured, tested and maintained operating systems, application software and system management tools.