Richard Townsley

Worked in a fast-paced bar/nightclub environment, memorising a wide menu and delivering service to brand standards under busy, event-based conditions. Used strong customer service and communication skills to handle complaints and ensure customer satisfaction. Supported multiple venue roles including cloakroom, cash desk, bar backing, bartending, and handling table reservations, with responsibilities for overseeing shift operations and coordinating tasks across the team.

Provided a welcoming, tidy shop-floor presence and delivered positive customer experiences while handling a wide range of customer queries. Managed till/cash handling and used industry-level store technology to complete daily tasks. Used product and business knowledge along with strong service skills to support customers and maintain store standards.