Customer Relationship Management (CRM) marketing is a strategy that leverages CRM technologies to manage a company's interactions with current and potential customers. The goal is to improve business relationships, enhance customer retention, and drive sales growth. Here’s a comprehensive overview, Gathering customer information from various touchpoints such as websites, social media, in-store interactions, and email campaigns, Engaging customers across various channels (email, social media, SMS, phone, in-store) to ensure a seamless experience.

Riddhi Dattani

Customer Relationship Management (CRM) marketing is a strategy that leverages CRM technologies to manage a company's interactions with current and potential customers. The goal is to improve business relationships, enhance customer retention, and drive sales growth. Here’s a comprehensive overview, Gathering customer information from various touchpoints such as websites, social media, in-store interactions, and email campaigns, Engaging customers across various channels (email, social media, SMS, phone, in-store) to ensure a seamless experience.

Available to hire

Customer Relationship Management (CRM) marketing is a strategy that leverages CRM technologies to manage a company’s interactions with current and potential customers. The goal is to improve business relationships, enhance customer retention, and drive sales growth. Here’s a comprehensive overview, Gathering customer information from various touchpoints such as websites, social media, in-store interactions, and email campaigns, Engaging customers across various channels (email, social media, SMS, phone, in-store) to ensure a seamless experience.

See more

Language

English
Advanced
Hindi
Fluent
Gujarati
Fluent

Work Experience

Add your work experience history here.

Education

Bachelor of Banking & Insurance at K,E.S college
June 1, 2015 - March 30, 2017
I am working in digital marketing in the shoppers stop

Qualifications

Digital Marketer
December 1, 2021 - May 25, 2024

Industry Experience

Other, Consumer Goods, Professional Services
    CRM Marketing

    Customer Relationship Management (CRM) Marketing is a strategic approach that leverages CRM technologies to manage and analyze customer interactions throughout the customer lifecycle. The goal is to enhance customer relationships, improve customer retention, and drive sales growth.

    Email Marketing is a crucial channel for direct communication with customers. Key components include: 1.Campaign Creation: send targeted email campaigns to segmented lists to ensure relevance and personalization.
    2.Set up automated email sequences for welcoming new subscribers, nurturing leads, and following up on abandoned carts.
    3.A/B Testing: Experiment with different subject lines, content, and send times to optimize open and click-through rates.
    4.Analytics: Track key metrics like open rates, click-through rates, and conversion rates to measure the success of email campaigns.
    5.List Management: Regularly clean and segment your email lists to maintain deliverability and engagement.
    More analyze of data & run a campaign from different channels.

Hire a Digital Marketer

We have the best digital marketer experts on Twine. Hire a digital marketer in Mumbai today.