Hi, I'm Ridho JM. Prakoso, a highly organized and fast-learning graduate from Ahmad Dahlan University, majoring in English Literature with a GPA of 3.45. I thrive in dynamic teams, adapt quickly, and bring a proactive, empathetic, responsible, disciplined, and honest work ethic. I am proficient with Microsoft Office, have fast typing skills, and enjoy creative work. I have gained experience as a Frontliner at Dagadu and as an English Customer Service Representative at Convergence, Teleperformance, and Concentrix, where I delivered fast, friendly, high-quality support to customers, primarily in the United States, and helped resolve logistic and troubleshooting issues. I am eager to contribute to customer-centric roles and to continue learning and growing.

Ridho JM. Prakoso

Hi, I'm Ridho JM. Prakoso, a highly organized and fast-learning graduate from Ahmad Dahlan University, majoring in English Literature with a GPA of 3.45. I thrive in dynamic teams, adapt quickly, and bring a proactive, empathetic, responsible, disciplined, and honest work ethic. I am proficient with Microsoft Office, have fast typing skills, and enjoy creative work. I have gained experience as a Frontliner at Dagadu and as an English Customer Service Representative at Convergence, Teleperformance, and Concentrix, where I delivered fast, friendly, high-quality support to customers, primarily in the United States, and helped resolve logistic and troubleshooting issues. I am eager to contribute to customer-centric roles and to continue learning and growing.

Available to hire

Hi, I’m Ridho JM. Prakoso, a highly organized and fast-learning graduate from Ahmad Dahlan University, majoring in English Literature with a GPA of 3.45. I thrive in dynamic teams, adapt quickly, and bring a proactive, empathetic, responsible, disciplined, and honest work ethic. I am proficient with Microsoft Office, have fast typing skills, and enjoy creative work.

I have gained experience as a Frontliner at Dagadu and as an English Customer Service Representative at Convergence, Teleperformance, and Concentrix, where I delivered fast, friendly, high-quality support to customers, primarily in the United States, and helped resolve logistic and troubleshooting issues. I am eager to contribute to customer-centric roles and to continue learning and growing.

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Language

Work Experience

English Customer Service Representative at Concentrix - Yogyakarta
September 1, 2025 - September 1, 2025
Provide customer support to business mainly in the United States, assist customers with logistics issues, deliver fast and friendly responses, maintain high customer satisfaction, and consistently achieve high performance results.
English Customer Service Representative at Teleperformance - Yogyakarta
June 1, 2024 - June 1, 2024
Assist customers with troubleshooting, provide the best resolution, deliver fast and friendly responses, support customers worldwide, and maintain excellent customer satisfaction with strong performance results.
English Customer Service Representative at Convergence - Yogyakarta
November 1, 2023 - November 1, 2023
Assist customers with troubleshooting, provide the best resolutions, deliver fast and friendly responses, support customers worldwide, maintain excellent customer satisfaction and strong performance results; handle transactions requested by customers; memorize product knowledge and policies.
Frontliner at PT. Aseli Dagadu Djokdja - Yogyakarta
October 1, 2021 - October 1, 2021
Retail apparel and fashion; understood product knowledge, performed cross-selling and up-selling, delivered excellent customer service, and managed stock.

Education

Undergraduate English Literature at Ahmad Dahlan University
September 1, 2017 - October 1, 2022

Qualifications

Ahmad Dahlan English Proficiency Test (ADEPT)
January 1, 2022 - November 11, 2025
Best Performance Projects (2020)
January 1, 2020 - November 11, 2025

Industry Experience

Retail, Professional Services, Media & Entertainment, Education