Enrico Nathanielle Castro
I’m a detail-focused Online Support/QA professional with a strong background in reviewing and validating large volumes of user-generated content to ensure compliance with platform standards and policies.
About
I’m a detail-focused Online Support/QA professional with a strong background in reviewing and validating large volumes of user-generated content to ensure compliance with platform standards and policies. I’ve built a reputation for maintaining consistently high accuracy in fast-paced review environments, supported by structured workflows and reliable attention to detail.
I also have hands-on experience in software quality assurance for ERP applications, including test execution, bug and vulnerability identification, and close collaboration with development teams to document issues and verify fixes. With a bachelor’s degree in Computer Science and a practical skill set across data handling, quality control, and communication, I enjoy working in roles that require careful processing, clear documentation, and dependable results.
- 2 years' experience
- Joined September 2026
Industry experience
- Education
- Software & Internet
- Media & Entertainment
Work experience
Reviewed and validated large volumes of user-generated data/content to ensure compliance with platform standards and policies. Maintained consistently high accuracy rates above 95% in high-speed review environments requiring sustained focus and attention to detail. Used digital moderation and workflow tools to help maintain service quality and structured data handling processes. Conducted email quality assurance checks to ensure clarity and professional communication standards.
Performed comprehensive quality assurance testing for ERP suite solutions serving enterprise-level clients. Executed systematic test procedures to identify software bugs and system vulnerabilities. Collaborated directly with development teams to document issues and verify bug fixes. Completed accurate data entry and created detailed technical documentation to support testing processes.
Education
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