RINS HAB V

Delivered user support across Windows and MacOS platforms; Installed, configured, and upgraded software applications, operating systems, and peripheral devices; Resolved network connectivity issues and maintained stable network; Provided ongoing support for SAP ERP software, assisting employees with troubleshooting and system usage; Managed and maintained IT asset and inventory records; Deployed and administered Mobile Device Management (MDM) solutions for company devices; Utilized GLPI ticketing system to manage and resolve incidents, ensuring timely response and resolution; Supported and maintained POS systems, including installation, configuration, and troubleshooting for retail operations; Administered MS Office 365 accounts, including user setup, access management, and license allocation; Configured and deployed devices for new employees, ensuring seamless onboarding with minimal disruption.

Supported senior IT technician in resolving technical issues; Installed and configured printers, scanners, and other devices; Upgraded and prepared 10 workstations with the necessary software, resulting in improved workflow; Provided onsite support for system installation and maintenance; Repaired and serviced the damaged system and devices.