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I am a dedicated and hardworking IT support professional with 5 years of experience in the IT field. I provide technical support for computers, systems and office equipment, deploy and configure Microsoft services, and maintain IT assets. I thrive on balancing priorities and solving issues quickly to strengthen business processes and performance. I enjoy collaborating with teams to implement efficient IT solutions and ensure smooth daily operations in a fast-paced retail environment.…I am a dedicated and hardworking IT support professional with 5 years of experience in the IT field. I provide technical support for computers, systems and office equipment, deploy and configure Microsoft services, and maintain IT assets. I thrive on balancing priorities and solving issues quickly to strengthen business processes and performance. I enjoy collaborating with teams to implement efficient IT solutions and ensure smooth daily operations in a fast-paced retail environment.

RINS HAB V

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I am a dedicated and hardworking IT support professional with 5 years of experience in the IT field. I provide technical support for computers, systems and office equipment, deploy and configure Microsoft services, and maintain IT assets. I thrive on balancing priorities and solving issues quickly to strengthen business processes and performance. I enjoy collaborating with teams to implement efficient IT solutions and ensure smooth daily operations in a fast-paced retail environment.…I am a dedicated and hardworking IT support professional with 5 years of experience in the IT field. I provide technical support for computers, systems and office equipment, deploy and configure Microsoft services, and maintain IT assets. I thrive on balancing priorities and solving issues quickly to strengthen business processes and performance. I enjoy collaborating with teams to implement efficient IT solutions and ensure smooth daily operations in a fast-paced retail environment.

Available to hire

I am a dedicated and hardworking IT support professional with 5 years of experience in the IT field. I provide technical support for computers, systems and office equipment, deploy and configure Microsoft services, and maintain IT assets. I thrive on balancing priorities and solving issues quickly to strengthen business processes and performance.

I enjoy collaborating with teams to implement efficient IT solutions and ensure smooth daily operations in a fast-paced retail environment.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Support at Lulu Hypermarket

January 1, 2021 - Present

Delivered user support across Windows and MacOS platforms; Installed, configured, and upgraded software applications, operating systems, and peripheral devices; Resolved network connectivity issues and maintained stable network; Provided ongoing support for SAP ERP software, assisting employees with troubleshooting and system usage; Managed and maintained IT asset and inventory records; Deployed and administered Mobile Device Management (MDM) solutions for company devices; Utilized GLPI ticketing system to manage and resolve incidents, ensuring timely response and resolution; Supported and maintained POS systems, including installation, configuration, and troubleshooting for retail operations; Administered MS Office 365 accounts, including user setup, access management, and license allocation; Configured and deployed devices for new employees, ensuring seamless onboarding with minimal disruption.

Technical Support at Spidernet Systems

January 1, 2018 - January 1, 2021

Supported senior IT technician in resolving technical issues; Installed and configured printers, scanners, and other devices; Upgraded and prepared 10 workstations with the necessary software, resulting in improved workflow; Provided onsite support for system installation and maintenance; Repaired and serviced the damaged system and devices.