Ana Rita Santos

Led a team of 6 to 12 people, managed motivation, individual development, conflict resolution, and expectations; maintained ongoing client engagement through regular meetings to align priorities and strategy; defined and implemented change management methodologies with traceability and control; delegated and distributed tasks according to skills and project goals; planned and tracked activities to ensure deadlines, quality, and alignment with requirements; fostered a collaborative environment, open communication, and team spirit; monitored performance indicators to identify improvement opportunities; worked directly with the architecture team to ensure compliance with quality processes.

Part of a team (3 to 6 people) responsible for a wide range of applications (Oracle, Oracle Forms and Reports, .NET, PHP, Java); user/client communication, SQL scripting, data operations, and PL/SQL procedure changes; gradually took on planning and coordination tasks, initiating transition to management roles.

Developed, tested, and maintained Oracle Forms and Reports 6i applications for various Portuguese state agencies; worked on systems including invoice management, account management, contract migration, certificate registration, and SIC direct reports.