Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a detail-oriented and adaptable software professional with 10+ years of experience in development, testing, and deployment, specializing in Generative AI, Copilot, RAG, Lang Chain, Autonomous Agent, Azure Search, conversational AI, Generative AI, OpenAI, and ML (Voice + Text). I have delivered solutions across Bot Framework, Dialog Flow, Kore.ai, Power Virtual Agent, and Composer, and I collaborate with cross-functional teams to design robust, scalable AI-powered assistants. I have led multi-agent architectures and built enterprise chatbots for clients across tourism, manufacturing, healthcare, and enterprise IT. My focus is on automation, personalization, and efficiency in customer interactions. I enjoy exploring low-code/no-code tooling, integrating with ServiceNow, SharePoint, and Microsoft Graph, and continuously learning to apply the latest AI innovations in real-world problems.…I am a detail-oriented and adaptable software professional with 10+ years of experience in development, testing, and deployment, specializing in Generative AI, Copilot, RAG, Lang Chain, Autonomous Agent, Azure Search, conversational AI, Generative AI, OpenAI, and ML (Voice + Text). I have delivered solutions across Bot Framework, Dialog Flow, Kore.ai, Power Virtual Agent, and Composer, and I collaborate with cross-functional teams to design robust, scalable AI-powered assistants. I have led multi-agent architectures and built enterprise chatbots for clients across tourism, manufacturing, healthcare, and enterprise IT. My focus is on automation, personalization, and efficiency in customer interactions. I enjoy exploring low-code/no-code tooling, integrating with ServiceNow, SharePoint, and Microsoft Graph, and continuously learning to apply the latest AI innovations in real-world problems.

Ritek

AI Engineer, Data Scientist, Developer, +2





I am a detail-oriented and adaptable software professional with 10+ years of experience in development, testing, and deployment, specializing in Generative AI, Copilot, RAG, Lang Chain, Autonomous Agent, Azure Search, conversational AI, Generative AI, OpenAI, and ML (Voice + Text). I have delivered solutions across Bot Framework, Dialog Flow, Kore.ai, Power Virtual Agent, and Composer, and I collaborate with cross-functional teams to design robust, scalable AI-powered assistants. I have led multi-agent architectures and built enterprise chatbots for clients across tourism, manufacturing, healthcare, and enterprise IT. My focus is on automation, personalization, and efficiency in customer interactions. I enjoy exploring low-code/no-code tooling, integrating with ServiceNow, SharePoint, and Microsoft Graph, and continuously learning to apply the latest AI innovations in real-world problems.…I am a detail-oriented and adaptable software professional with 10+ years of experience in development, testing, and deployment, specializing in Generative AI, Copilot, RAG, Lang Chain, Autonomous Agent, Azure Search, conversational AI, Generative AI, OpenAI, and ML (Voice + Text). I have delivered solutions across Bot Framework, Dialog Flow, Kore.ai, Power Virtual Agent, and Composer, and I collaborate with cross-functional teams to design robust, scalable AI-powered assistants. I have led multi-agent architectures and built enterprise chatbots for clients across tourism, manufacturing, healthcare, and enterprise IT. My focus is on automation, personalization, and efficiency in customer interactions. I enjoy exploring low-code/no-code tooling, integrating with ServiceNow, SharePoint, and Microsoft Graph, and continuously learning to apply the latest AI innovations in real-world problems.

Available to hire

I am a detail-oriented and adaptable software professional with 10+ years of experience in development, testing, and deployment, specializing in Generative AI, Copilot, RAG, Lang Chain, Autonomous Agent, Azure Search, conversational AI, Generative AI, OpenAI, and ML (Voice + Text). I have delivered solutions across Bot Framework, Dialog Flow, Kore.ai, Power Virtual Agent, and Composer, and I collaborate with cross-functional teams to design robust, scalable AI-powered assistants.

I have led multi-agent architectures and built enterprise chatbots for clients across tourism, manufacturing, healthcare, and enterprise IT. My focus is on automation, personalization, and efficiency in customer interactions. I enjoy exploring low-code/no-code tooling, integrating with ServiceNow, SharePoint, and Microsoft Graph, and continuously learning to apply the latest AI innovations in real-world problems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Senior Software Engineer at Mphasis

June 1, 2019 - September 23, 2025

ELT Chat BOT: AI bot to automatically answer user requests and display various usage reports; integrated IBM Watson NLP and other services; designed to handle multiple servers and auto-generate reports.

Technical Lead at Accenture

June 1, 2019 - September 23, 2025

Coned AI Bot: virtual assistant to integrate several child bots hosted on different websites/apps; implemented master/dispatcher with multiple skills, handling payments, multilingual support, and live agent handoff.

Senior Consultant at KPMG

June 30, 2021 - September 23, 2025

Designed and developed enterprise chatbot flow to handle recruitment; ERP bot multilingual; automation of hiring processes.

Senior Technical Lead at HCL

May 31, 2022 - September 23, 2025

Multi-language AI Bot; voice bot; architecture design to enable low-code/no-code tools using Composer, PVA; Azure ML; developing ServiceNow module; improving bot accuracy with language studio.

Technical Lead at Tech Mahindra

February 28, 2023 - September 23, 2025

Safana project: Led agent architecture with multi-agent system; orchestrator routing; RAG grounding with BASF data sources; integration with OneDrive; multi-model chat; vector DB embeddings; Copilot Studio agents; plugin libraries for ServiceNow, SharePoint, Microsoft Graph.

Technical Lead at Tech Mahindra

July 2, 2023 - Present

Safana (Technical Architect): Ongoing role focusing on an agent for Safana Tourism Website; dynamic routing using multi-agent architecture; continued RAG grounding and integration with external data sources.

Technical Lead at Tech Mahindra

February 7, 2023 - Present

Developed an agent for Safana Tourism Website using Lang Chain, enabling a multi-agent architecture. The orchestrator interprets user queries and dynamically routes them to specialized agents for precise responses. Implemented Retrieval Augmented Generation (RAG) with external data sources and integrated with OneDrive; built Copilot Studio agents and plugin libraries for ServiceNow, SharePoint, and Microsoft Graph.

Senior Technical Lead at HCL

May 31, 2022 - September 23, 2025

Provided architecture for multi-language AI Bot; designed low-code/no-code tooling using Composer, Power Virtual Agent, and SDK bot; Worked in Azure ML to add intelligence to bot; Developed models using Language Studio to increase accuracy; Developed ServiceNow module integration for current bot.

Senior Consultant at KPMG

June 1, 2021 - September 23, 2025

Designed and developed enterprise chatbot flow to handle recruitment processes; built enterprise bot using IBM Watson; the ERM Bot is multilingual and automates the hiring process.

Technical Lead at Accenture

June 1, 2019 - September 23, 2025

Coned AI Bot: A virtual assistant to integrate several child bots hosted on different websites; used Bot Framework V4 to understand user utterances and respond accordingly. Managed payments, authentication, multilingual support, and integration with e-commerce workflows.

Senior Software Engineer at Mphasis

June 1, 2019 - September 23, 2025

ELT Chat BOT: An AI Bot that answers user requests and displays usage reports. Leveraged IBM Watson for NLP and built Microsoft Conversational AI Chat-bot for a Microsoft-integrated e-commerce experience, including live agent transfer and checkout flow. Implemented NLP modeling using Azure LUIS, Q&A Maker, and other cognitive services for image, video, and speech features.