IT deployment lead & Cutover Project Manager at IKEA

One of two deployment leads responsible for the technical rollout of IKEA's centralized customer service platform based on Genesys (One Solution & Dialog). Managed global rollout, GAP analyses, and cutover planning; coordinated markets, third-party suppliers, and internal IT teams; transitioned One Solution (on-prem PureEngage) to Dialog (Genesys Cloud CX); worked largely remote and applied agile delivery practices.

IT deployment lead & Cutover Project Manager at IKEA

IT deployment lead for the Dialog cutover as part of the global rollout of the new customer service platform based on Genesys Cloud CX; performed initial GAP analyses; planned and coordinated global cutover tasks with markets, suppliers and IT teams; remote and agile delivery.

Project Manager / Coordinator at IKEA

Lead the Online Payments Project within the Multi-Channel Transformation Program; planned and coordinated tasks between IKEA's internal development teams and ACI (global PSP); facilitated workshops, weekly follow-ups and creation of rollout plans per market; ensured readiness and high-quality delivery.

Project Manager at Aller Media

Content Management Systems (CMS) project management across Nordic region; planned and facilitated cross-border initiatives; coordinated business and IT stakeholders for digital content and evergreen strategies; led a team of multicultural developers.

Mentor Planning Coach at ProgressLEAD

Co-responsible for LearningLEAD; sales, design and development of courses on traditional and agile management; delivered PMP exam prep courses; built course materials and taught.

Team Leader at Region Skåne

Team leader for Skåne's Digital Healthcare System (SDV) instructors; leads a team of 14 professionals responsible for training end users across Region Skåne, including private healthcare providers, in the centralized journal system based on Millennium.