Available to hire
College and Masters graduate with 8 years of tech sales/customer success/enablement experience. I took 5 years off to raise my two kids and now looking to get back into the workforce.
Work Experience
Sr. Customer Success Manager at InVision
February 1, 2020 - October 14, 2025Drive customer adoption through onboarding and product training; conduct business reviews to ensure alignment of goals and success; manage renewal process and retention of customer base; consistently hit or exceeded quota (onboard onboarding, upsell & retention).
Customer Success Manager at InVision
April 1, 2019 - October 14, 2025Drive customer adoption through onboarding and product training; conduct business reviews to ensure alignment of goals and success; manage renewal process and retention of customer base; consistently hit or exceed quota (onboard onboarding, upsell & retention).
Sr. Account Executive - Training Services at Salesforce
May 1, 2016 - October 14, 2025Drive customer success through selling private and public training workshops; scope customer needs to develop in-depth training plans; collaborate with departments across Salesforce to ensure successful delivery; in-depth knowledge of Salesforce University trainings and certification program; exposure to Salesforce Authorized Trainer landscape and escalations; experience presenting to senior executives; Salesforce University; kickoff award for collaboration with Sales Operations; FY17 Q1 attainment 120% of quota; FY16 attainment 90.5% of quota; 2015 Maui Club Peak Performers (over 100% of quota); Company contributions: new hire mentor and 80+ volunteer hours each year at Salesforce.
Account Executive - Training Services at Salesforce
August 1, 2015 - October 14, 2025Engage prospective customers to learn about their business structure and needs; Qualify leads and generate pipeline for ESMB accounts; Company contributions: interview team member, bootcamp mock call coach, & team volunteer event coordinator.
Legal Assistant at Law Offices of Cheasty & Cheasty
September 1, 2011 - October 14, 2025Client correspondence and case research; Client intake services and scanning; Assisted in brief and lawsuit development; Administrative and assistant duties.
Education
MSc Environmental Sustainability at University of Edinburgh
September 1, 2011 - August 1, 2012B.A., International Studies: Political Science & Environmental Studies at University of California, San Diego
June 1, 2006 - September 1, 2010Qualifications
Industry Experience
Software & Internet, Professional Services
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