Rayne Rockwell

Inspects and monitors pumps, motors, valves, UV, and other wastewater treatment machinery to ensure effective operations. Troubleshoots and performs repairs as needed, and makes process adjustments including chemical treatments and pH levels to maintain optimal treatment conditions. Collects samples for daily monitoring and for all NCDEQ-required sampling, and operates the SCADA system to monitor plant operations remotely. Assists with new employee training and cross-training across multiple departments.

Ensured the shop and artists met North Carolina Department of Health & Human Services regulations. Managed money-handling procedures, including accounting for funds and handling deposits. Maintained cleanliness, organization, and visual presentation of the shop, and handled customer inquiries to resolve complaints and maintain satisfaction. Focused on maximizing productivity and increasing the customer base through consistent service and management of shop operations.

Assisted a high volume of customers in-store and over the phone. Earned Top Driver recognition for consistently providing excellent customer satisfaction. Delegated tasks to the driver team while ensuring compliance with proper food and delivery procedures. Followed a strict cleaning and stocking schedule and maintained safe driving practices while delivering orders.