Human Capability Strategist: L&D Trainer, Coach and Facilitator. Creative professional who helps people and organizations turn ideas into meaningful action and measurable results. With 15+ years of experience across leadership development, learning strategy, coaching and performance improvement, I design and deliver practical learning experiences that strengthen leadership, communication, sales effectiveness and human capability. My approach combines behavioural science, systems thinking, NLP-based sales psychology and coaching to address real-world challenges—not just transfer information. I’m particularly interested in how metacognition, epistemic judgment and human + AI symbiosis can help people think more clearly, make better informed decisions and perform effectively in a rapidly changing world. I also bring creative capabilities in songwriting, lyrics, singing, presenting and voice-over work, with a passion for using communication, storytelling and the spoken word to connect with audiences. Whether you need a learning and development partner, leadership facilitator, coach, curriculum designer, AI training contributor or creative collaborator, I bring curiosity, commercial awareness and a human-centered approach to every project. My focus is simple: understand the need, create value and deliver work that makes a meaningful difference.…

Roeshdien Jaz

Human Capability Strategist: L&D Trainer, Coach and Facilitator. Creative professional who helps people and organizations turn ideas into meaningful action and measurable results. With 15+ years of experience across leadership development, learning strategy, coaching and performance improvement, I design and deliver practical learning experiences that strengthen leadership, communication, sales effectiveness and human capability. My approach combines behavioural science, systems thinking, NLP-based sales psychology and coaching to address real-world challenges—not just transfer information. I’m particularly interested in how metacognition, epistemic judgment and human + AI symbiosis can help people think more clearly, make better informed decisions and perform effectively in a rapidly changing world. I also bring creative capabilities in songwriting, lyrics, singing, presenting and voice-over work, with a passion for using communication, storytelling and the spoken word to connect with audiences. Whether you need a learning and development partner, leadership facilitator, coach, curriculum designer, AI training contributor or creative collaborator, I bring curiosity, commercial awareness and a human-centered approach to every project. My focus is simple: understand the need, create value and deliver work that makes a meaningful difference.…

Available to hire

Human Capability Strategist: L&D Trainer, Coach and Facilitator. Creative professional who helps people and organizations turn ideas into meaningful action and measurable results.

With 15+ years of experience across leadership development, learning strategy, coaching and performance improvement, I design and deliver practical learning experiences that strengthen leadership, communication, sales effectiveness and human capability. My approach combines behavioural science, systems thinking, NLP-based sales psychology and coaching to address real-world challenges—not just transfer information.

I’m particularly interested in how metacognition, epistemic judgment and human + AI symbiosis can help people think more clearly, make better informed decisions and perform effectively in a rapidly changing world.

I also bring creative capabilities in songwriting, lyrics, singing, presenting and voice-over work, with a passion for using communication, storytelling and the spoken word to connect with audiences.

Whether you need a learning and development partner, leadership facilitator, coach, curriculum designer, AI training contributor or creative collaborator, I bring curiosity, commercial awareness and a human-centered approach to every project.

My focus is simple: understand the need, create value and deliver work that makes a meaningful difference.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner

Language

Work Experience

L&D Business Partner (Consulting) at Freelance — BPO & Financial Services
October 1, 2025 - Present
Building capability through the design and delivery of leadership development training and coaching interventions in class and virtual, that transfer into the flow of work, including NLP based sales psychology training, leadership accelerator programs and coaching support for professionals navigating career transitions.
Acting Head of Learning & Development at Ignition CX
April 1, 2025 - September 30, 2025
Led enterprise L&D strategy supporting organisational growth and transformation for a BPO workforce of 1,000+ employees. Closed critical capability gaps, improved operational performance by ~20%, strengthened leadership and succession pipelines, and embedded Sales Psychology across Sales and CX campaigns to improve conversion ratios by ~35% for a multi-month outbound campaign.
Senior L&D Manager at Ignition CX
August 1, 2024 - March 30, 2025
Designed and executed enterprise learning strategies to improve workforce capability and speed-to-productivity. Improved workforce performance by 15–20% through productivity/quality outcomes, reduced onboarding time by 30% for 200+ new hires by redesigning induction to competency, introduced scalable digital learning to reduce external training cost, and strengthened governance and QA for L&D programmes including leadership acceleration and coaching cohorts.
Senior Talent & L&D Specialist at Sapro
January 1, 2021 - December 31, 2023
Aligned talent development initiatives with business transformation priorities within talent augmentation and public accounting outsourcing. Conducted enterprise capability diagnostics, enabled transformation through targeted leadership and talent strategies, launched leadership coaching programmes improving effectiveness by up to 25%, and hosted global virtual career fairs to increase executive engagement and strengthen talent pipelines.
Leadership Development Specialist at Capita SA
August 1, 2019 - December 31, 2021
Designed and delivered large-scale leadership development initiatives impacting 500+ leaders across a multi-site rollout. Improved leadership effectiveness and engagement by 27% through pre/post engagement comparisons, supported leadership academies resulting in 70% internal promotion into leadership roles, and maintained strong client satisfaction (97% CSAT and NPS) across training and coaching programmes.

Education

Graduate Diploma in Marketing Management (NQF Level 6) at IMM Graduate School of Marketing
January 1, 1996 - December 31, 1999
Facilitation Skills Certification at Academy of People Development
August 1, 2018 - October 31, 2018
LinkedIn Learning course/certification at The Communicator's Guide to AI: Tools and Mindsets for Modern PR and Media
March 1, 2026 - March 1, 2026

Qualifications

IPCP (Integral Practitioner Coaching) — ICF-aligned
January 1, 2009 - December 31, 2010
IMM Graduate Diploma in Marketing Management
January 1, 1996 - December 31, 1999

Industry Experience

Education, Financial Services, Professional Services, Retail, Other