Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results. I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.

Roger Eduardo Cardenas Barbosa

Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results. I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.

Available to hire

Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results.

I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.

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Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Process Analyst at IT Services & Consulting
September 1, 2022 - January 1, 2023
Analyzed and documented operational and service processes to identify inefficiencies and improvement opportunities. Designed and standardized workflows to support process optimization and operational consistency. Defined KPIs to support performance tracking and data-driven decision making. Supported the design and implementation of contact center processes using Amazon Connect. Applied continuous improvement and Agile / Scrum methodologies in process improvement initiatives.
Process Analyst at Australian Service & Small Business Environments
January 1, 2024 - Present
Analyzed and optimized operational processes across service environments, focusing on efficiency, standardization, and resource utilization. Designed and implemented end-to-end operational processes for small business operations, from setup to daily execution. Structured workflows for staff coordination, scheduling, and service delivery to reduce operational friction. Implemented basic KPI tracking to monitor performance, quality, and operational outcomes. Applied continuous improvement principles in real operational contexts within Australian service environments.
Operations & Process Optimization Specialist at Independent / Consulting (Australia Service & Small Business Environments)
January 1, 2024 - Present
Analyzed and optimized operational processes across service environments, focusing on efficiency, standardization, and resource utilization. Designed and implemented end-to-end operational processes for small business operations, from setup to daily execution. Created structured workflows for staff coordination, scheduling, and service delivery to reduce operational friction. Implemented KPI tracking and data-driven monitoring to support performance insights. Applied continuous improvement principles in real-world contexts and supported the design and implementation of contact-center processes using Amazon Connect (AWS). Adopted Agile and Scrum methodologies to drive process improvements.

Education

Industrial Management at Pedagogical and Technological University of Colombia
February 1, 2016 - June 1, 2022
Industrial Management at Universidad Pedagógica y Tecnológica de Colombia
February 1, 2016 - June 1, 2022

Qualifications

Amazon Connect (AWS) - training path in contact center process design, flow implementation and optimization
January 11, 2030 - January 1, 2023
Agile & Scrum methodologies
January 11, 2030 - January 1, 2023
Amazon Connect – Complete training path in contact center process design, flow implementation and optimization
January 11, 2030 - December 31, 2023
Agile & Scrum methodologies
January 11, 2030 - January 19, 2026

Industry Experience

Professional Services, Software & Internet, Other, Manufacturing