RE

Roger Eduardo Cardenas Barbosa

Available to hire

Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement.

About

Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results.

I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.

  • 3 years' experience
  • Joined January 2026

Languages

  • Spanish; CastilianFluent
  • EnglishAdvanced

Industry experience

  • Professional Services
  • Software & Internet
  • Other
  • Manufacturing

More experts in Gold Coast, Australia

Work experience

Operations & Process Optimization Specialist · Independent / Consulting (Australia Service & Small Business Environments)Jan 2024 – Present · 2 yrs 11 mos

Analyzed and optimized operational processes across service environments, focusing on efficiency, standardization, and resource utilization. Designed and implemented end-to-end operational processes for small business operations, from setup to daily execution. Created structured workflows for staff coordination, scheduling, and service delivery to reduce operational friction. Implemented KPI tracking and data-driven monitoring to support performance insights. Applied continuous improvement principles in real-world contexts and supported the design and implementation of contact-center processes using Amazon Connect (AWS). Adopted Agile and Scrum methodologies to drive process improvements.

Process Analyst · Australian Service & Small Business EnvironmentsJan 2024 – Present · 2 yrs 11 mos

Analyzed and optimized operational processes across service environments, focusing on efficiency, standardization, and resource utilization. Designed and implemented end-to-end operational processes for small business operations, from setup to daily execution. Structured workflows for staff coordination, scheduling, and service delivery to reduce operational friction. Implemented basic KPI tracking to monitor performance, quality, and operational outcomes. Applied continuous improvement principles in real operational contexts within Australian service environments.

Process Analyst · IT Services & ConsultingSep 2022 – Jan 2023 · 5 mos

Analyzed and documented operational and service processes to identify inefficiencies and improvement opportunities. Designed and standardized workflows to support process optimization and operational consistency. Defined KPIs to support performance tracking and data-driven decision making. Supported the design and implementation of contact center processes using Amazon Connect. Applied continuous improvement and Agile / Scrum methodologies in process improvement initiatives.

Education

Industrial Management · Pedagogical and Technological University of Colombia2016 – 2022
Industrial Management · Universidad Pedagógica y Tecnológica de Colombia2016 – 2022

Certifications and awards

Amazon Connect (AWS) - training path in contact center process design, flow implementation and optimization2030 – 2023
Agile & Scrum methodologies2030 – 2023
Amazon Connect – Complete training path in contact center process design, flow implementation and optimization2030 – 2023
Agile & Scrum methodologies2030 – 2026

Hire Roger Eduardo Cardenas Barbosa today

Post a job and invite Roger, or contact them directly. No hidden commission.

Post a job