Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results. I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.…Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results. I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.

Roger Eduardo Cardenas Barbosa

Project Manager, Production Manager, Studio Manager, +2





Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results. I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.…Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results. I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.

Available to hire

Hi, I’m Roger Eduardo Cardenas Barbosa, an Industrial Manager focused on process analysis and continuous improvement. I help teams optimize workflows, standardize operations, and implement KPI-driven improvements across service environments. I enjoy turning complex processes into clear, end-to-end solutions and delivering practical improvements that reduce friction and boost results.

I’m fluent in Spanish and have advanced English, with experience working in Australia on B2B operations, lead management, CRM tracking, and remote/contract-based engagements. I’m disciplined, fast to learn, and enjoy collaborating with cross-functional teams to design and implement end-to-end operational processes for small business environments, from setup to daily execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Process Analyst at IT Services & Consulting

September 1, 2022 - January 1, 2023

Analyzed and documented operational and service processes to identify inefficiencies and improvement opportunities. Designed and standardized workflows to support process optimization and operational consistency. Defined KPIs to support performance tracking and data-driven decision making. Supported the design and implementation of contact center processes using Amazon Connect. Applied continuous improvement and Agile / Scrum methodologies in process improvement initiatives.

Process Analyst at Australian Service & Small Business Environments

January 1, 2024 - Present

Analyzed and optimized operational processes across service environments, focusing on efficiency, standardization, and resource utilization. Designed and implemented end-to-end operational processes for small business operations, from setup to daily execution. Structured workflows for staff coordination, scheduling, and service delivery to reduce operational friction. Implemented basic KPI tracking to monitor performance, quality, and operational outcomes. Applied continuous improvement principles in real operational contexts within Australian service environments.

Operations & Process Optimization Specialist at Independent / Consulting (Australia Service & Small Business Environments)

January 1, 2024 - Present

Analyzed and optimized operational processes across service environments, focusing on efficiency, standardization, and resource utilization. Designed and implemented end-to-end operational processes for small business operations, from setup to daily execution. Created structured workflows for staff coordination, scheduling, and service delivery to reduce operational friction. Implemented KPI tracking and data-driven monitoring to support performance insights. Applied continuous improvement principles in real-world contexts and supported the design and implementation of contact-center processes using Amazon Connect (AWS). Adopted Agile and Scrum methodologies to drive process improvements.