Roman Singh

Delivered top-tier customer service by actively addressing needs and resolving complaints providing a memorable dining experience achieving over 90% customer satisfaction rating. Ensured strict adherence to food safety and sanitation regulations resulting in high health inspection rating and zero violations. Successfully trained and mentored 20-25 new employees providing comprehensive guidance on operational procedures, company policies, and performance expectations. Developed and executed effective job advertisements on social media platforms leading to 100% increase in job applications.

Trained and monitored crew members on food safety procedures ensuring compliance with company standards. Acted as Cash Manager handling cash register setup, verification, and reconciliation during opening and closing shifts. Conducted walk-throughs to maintain operational readiness during opening, closing, and peak hours. Supervised, coordinated and delegated operational tasks ensuring adherence to policies for customer satisfaction. Collaborated with management to train and develop staff, improving retention and performance. Assisted in staff scheduling, quality control, and service standards to optimize efficiency and profitability. Achieved 100% compliance with health and safety standards. Analyzed customer surveys and implemented feedback mechanisms leading to personalized and attentive service.

Created promotional materials including event posters and GIFs for Wendy's (Christmas and Halloween campaigns), served as an event photographer. Designed recruitment advertisements for Harvey's enhancing hiring outcomes. Captured and documented live events such as wrestling matches, Jass music preservation events, and dignitary events.