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I'm Romy Huet, an experienced communications and administration professional with over 17 years in senior roles across the Australian Public Service. I excel in executive support, stakeholder engagement, project delivery, communications, and learning & development. I am driven by improving processes, simplifying complex systems and ensuring staff, students, and stakeholders feel supported and included. I am adaptable, collaborative, and results-driven, with a track record of strengthening communication, streamlining operations, and delivering practical solutions.…I'm Romy Huet, an experienced communications and administration professional with over 17 years in senior roles across the Australian Public Service. I excel in executive support, stakeholder engagement, project delivery, communications, and learning & development. I am driven by improving processes, simplifying complex systems and ensuring staff, students, and stakeholders feel supported and included. I am adaptable, collaborative, and results-driven, with a track record of strengthening communication, streamlining operations, and delivering practical solutions.

Romy Huet

Online Trainer, Audio Transcriber, Data Annotator, +4

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I'm Romy Huet, an experienced communications and administration professional with over 17 years in senior roles across the Australian Public Service. I excel in executive support, stakeholder engagement, project delivery, communications, and learning & development. I am driven by improving processes, simplifying complex systems and ensuring staff, students, and stakeholders feel supported and included. I am adaptable, collaborative, and results-driven, with a track record of strengthening communication, streamlining operations, and delivering practical solutions.…I'm Romy Huet, an experienced communications and administration professional with over 17 years in senior roles across the Australian Public Service. I excel in executive support, stakeholder engagement, project delivery, communications, and learning & development. I am driven by improving processes, simplifying complex systems and ensuring staff, students, and stakeholders feel supported and included. I am adaptable, collaborative, and results-driven, with a track record of strengthening communication, streamlining operations, and delivering practical solutions.

Available to hire

I’m Romy Huet, an experienced communications and administration professional with over 17 years in senior roles across the Australian Public Service. I excel in executive support, stakeholder engagement, project delivery, communications, and learning & development. I am driven by improving processes, simplifying complex systems and ensuring staff, students, and stakeholders feel supported and included.

I am adaptable, collaborative, and results-driven, with a track record of strengthening communication, streamlining operations, and delivering practical solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

French

Intermediate

Work Experience

Program Support Manager (Communications) / Senior Learning & Development Officer at Services Australia

May 1, 2022 - Present

Designed and delivered agency-wide communications strategy, reaching 15,000+ staff across multiple platforms. Led SharePoint development and digital resources, improving access to information and reducing staff queries by 35%. Produced training packages and videos that enhanced staff capability and cut onboarding time to 2 weeks. Coordinated executive-level meetings and correspondence, ensuring seamless support for senior leadership. Delivered social media campaigns for agency events, boosting branch staff engagement by 20%.

Senior Project Officer at Services Australia

May 1, 2022 - October 17, 2025

Built and strengthened stakeholder relationships through forums, newsletters, and meetings to gather feedback and drive project outcomes. Designed learning resources and delivered training sessions to support key project initiatives. Led User Assurance Testing and Business Validation Testing for new IT systems. Provided high-level executive support, including diary and inbox management, briefing papers, and cross-agency coordination.

EL1 Assistant Director (backfill periods from 2 weeks to 6 months) at Services Australia

December 1, 2023 - October 17, 2025

Leading a team of 15–20 staff, managing performance, attendance, wellbeing, coaching and quality assurance. Dealing with difficult or sensitive customer situations, handling escalated complaints and ministerial requests.

APS 6 Authorised Review Officer at Services Australia

December 1, 2020 - October 17, 2025

Reviewed complex cases and legislative decisions; handled complaints and ministerial requests; wrote decision letters.

APS 4 Disability Processing Service Officer at Services Australia

September 1, 2016 - October 17, 2025

Processed disability support pension claims, performed quality checks, and provided technical support. Undertook higher duties as APS 6 Team Leader, managing a team of 15–20 staff and handling escalated customer cases.