Operations / Customer Experience Manager at VEERAH

Drove measurable revenue impact, contributing ~10% of company revenue by operationalizing lifecycle automation and high-touch clienteling workflows. · Built and executed a multi-touch lifecycle and community system (email, social, reviews, referrals), driving retention outcomes: +47% reviews, +150% discount redemptions, +700% UGC, and +43.75% referral sign-ups. · Executed and coordinated social collaborations end-to-end, driving measurable profile actions (profile visits, follows, link taps) and expanding reach beyond the existing follower base. · Authored blog content that strengthened brand awareness, consistently bringing in active users and engaged readers. · Managed product inventory and Shopify backend operations, ensuring accurate stock levels and timely order fulfillment. · Managed D2C Customer Experience (CX) operations, resolving high-touch inquiries with brand-aligned communication to drive customer lifetime value (LTV) and long-term retention · Spearheaded operational KPI tracking, delivering weekly strategic briefings to the CEO and CBO to drive data-informed decision-making and prioritize growth initiatives. · Optimized end-to-end logistics and supply chain workflows by managing 3PL partnerships and in-house fulfillment, ensuring peak delivery precision. · Coordinated PR and stylist product pulls, aligning timelines and inventory availability to support press placements and brand consistency. · Represented the brand as a key ambassador at high-impact industry events, deepening community relationships and driving brand loyalty through direct, high-touch engagement. · Tech stack: Shopify, Klaviyo, CRM tools, Google Analytics, Excel, Canva, Slack, Notion, and third-party ecommerce apps.

Administrative Assistant / Office Manager at HEALTHY WEALTHY & WISE MEDICAL PC

· Managed EHR/EMR systems · enhanced office operations, and handled calendar management for 5+ staff. · Produced weekly/monthly performance reports · coordinated office events and budgets, maintained inventory, and oversaw vendor relations. · Assisted with patient intake, insurance verification, and front-desk duties · Trained and supervised 3+ staff members. Ensured smooth administrative processes and policy adherence.

Sales Associate / Office Assistant at Bed Bath & Beyond

Delivered personalized customer service, promoted promotions and store policies, and supported order processing and inventory control. Greeted customers, assisted with product selection, and managed internal communications. Provided onboarding support for new hires and handled multi-line phone duties to maintain efficient store operations.