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I am a learning and content design professional with a background in skills- and capability-focused development, IT operations, and administration. I design engaging e-learning and digital content for global clients, turning complex material into accessible formats across multiple learning styles. My experience spans university administration, public sector ICT support, and the legal sector, where I create detailed guides, interactive courses, and multimedia assets. I’m a visual learner by nature and thrive on solving problems, delivering high-quality content, and taking on responsibilities that drive impact. Keen to grow in Learning and Content Development, I’m motivated to embrace creative challenges with opportunities for progression and increased accountability, while continuing to simplify complex information into effective learning experiences.…I am a learning and content design professional with a background in skills- and capability-focused development, IT operations, and administration. I design engaging e-learning and digital content for global clients, turning complex material into accessible formats across multiple learning styles. My experience spans university administration, public sector ICT support, and the legal sector, where I create detailed guides, interactive courses, and multimedia assets. I’m a visual learner by nature and thrive on solving problems, delivering high-quality content, and taking on responsibilities that drive impact. Keen to grow in Learning and Content Development, I’m motivated to embrace creative challenges with opportunities for progression and increased accountability, while continuing to simplify complex information into effective learning experiences.

Roshae Rashford

Content Creator, Content Designer, Video Editor, +7

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I am a learning and content design professional with a background in skills- and capability-focused development, IT operations, and administration. I design engaging e-learning and digital content for global clients, turning complex material into accessible formats across multiple learning styles. My experience spans university administration, public sector ICT support, and the legal sector, where I create detailed guides, interactive courses, and multimedia assets. I’m a visual learner by nature and thrive on solving problems, delivering high-quality content, and taking on responsibilities that drive impact. Keen to grow in Learning and Content Development, I’m motivated to embrace creative challenges with opportunities for progression and increased accountability, while continuing to simplify complex information into effective learning experiences.…I am a learning and content design professional with a background in skills- and capability-focused development, IT operations, and administration. I design engaging e-learning and digital content for global clients, turning complex material into accessible formats across multiple learning styles. My experience spans university administration, public sector ICT support, and the legal sector, where I create detailed guides, interactive courses, and multimedia assets. I’m a visual learner by nature and thrive on solving problems, delivering high-quality content, and taking on responsibilities that drive impact. Keen to grow in Learning and Content Development, I’m motivated to embrace creative challenges with opportunities for progression and increased accountability, while continuing to simplify complex information into effective learning experiences.

Available to hire

I am a learning and content design professional with a background in skills- and capability-focused development, IT operations, and administration. I design engaging e-learning and digital content for global clients, turning complex material into accessible formats across multiple learning styles. My experience spans university administration, public sector ICT support, and the legal sector, where I create detailed guides, interactive courses, and multimedia assets. I’m a visual learner by nature and thrive on solving problems, delivering high-quality content, and taking on responsibilities that drive impact.

Keen to grow in Learning and Content Development, I’m motivated to embrace creative challenges with opportunities for progression and increased accountability, while continuing to simplify complex information into effective learning experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Digital Content Author at iTrain Legal

January 1, 2022 - Present

Designing and creating engaging learning content through technical and software documentation for law firms. Produces step-by-step learner guides with scripting and storyboarding; develops eLearning courses via Articulate Rise; creates videos and audio recordings to complement written material. Proficient with design tools (SnagIt, Canva, Articulate 360, Vyond) and regularly uses LMS/DMS platforms and Jira. Ensures KPIs are met, provides virtual training, and collaborates with stakeholders; manages chatbot projects for law firm clients.

1st Line ICT Support Officer at Walsall Council

January 1, 2022 - September 15, 2025

First point of contact for IT support; delivers high-level customer service to staff, councillors, MPs and contractors. Logs and resolves incidents, trains new starters, creates training guides and knowledge base documents, and develops step-by-step guides for users. liaises with 2nd Line Support, Data Centre, and Networks to resolve cases; adheres to Data Protection, Information Management, Health and Safety policies. Advanced knowledge of Active Directory, ITIL, Cisco systems, Office 365 and SharePoint.

Academic Support Administrator at University of Wolverhampton

January 1, 2020 - September 15, 2025

Provided high-level administrative support to a large department and assisted students throughout their journey from enrolment to graduation. Served as the professional first point of contact, supported over 20 academic staff and hundreds of students daily, delivered training to staff, managed relationships with external agencies and examiners, ensured timely administration services and accurate records, and coordinated committees and events.

Graduate Office Assistant at University of Wolverhampton

January 1, 2016 - September 15, 2025

First point of contact for Science and Engineering students entering the laboratory and for visitors. Managed department inbox, answered queries, maintained student records, and contributed to outreach materials by creating posters, flyers and banners using Adobe Creative Cloud; contributed to university web banners.

Digital Content Author at iTrain Legal

January 1, 2022 - Present

Designing and delivering engaging learning content through technical and software documentation for law firms. Responsibilities include producing step-by-step learner guides with scripting and storyboard development; creating eLearning courses with Articulate Rise; producing accompanying videos and audio. Proficient with Snagit, Canva, Articulate 360, and Vyond for high-quality content; daily use of LMS and DMS platforms and Jira for project tracking; ensuring KPIs are met; collaborating with stakeholders to align materials with business priorities; delivering virtual training; and managing chatbot projects to support law-firm clients.

1st Line ICT Support Officer at Walsall Council

January 1, 2022 - September 15, 2025

First point of contact for business-critical IT support; provided high-level customer service to employees including Councillors, MPs, and Third Party Contractors. Logged and managed incidents and service requests via telephone and email; trained and mentored new starters; created training guides and Knowledge Base documents; produced step-by-step guides for new starters and customers where applicable. Liaised with 2nd line, Data Centre, Networks to resolve cases; ensured adherence to council policies (Data Protection, Information Management, Health and Safety). Advanced knowledge of Active Directory, ITIL, Cisco systems, Office 365 and SharePoint.

Academic Support Administrator at University of Wolverhampton

January 1, 2020 - September 15, 2025

Provided a high level of administrative support to a large department spanning seven degree areas; supported students from enrolment to graduation; professional first point of contact, delivering creative and efficient problem-solving methods; supported over 20 academic staff and hundreds of students daily; provided software knowledge and training to academic staff; managed relationships with external agencies and external examiners; maintained high-quality, timely administration services and course support; handled confidential data; organised committees, meetings and events; coordinated a yearly conference and outreach events.

Graduate Office Assistant at University of Wolverhampton

January 1, 2016 - September 15, 2025

First point of contact for Science and Engineering students entering the laboratory; supported students and visitors; managed the department’s generic inbox; updated PhD student records on various databases; created posters and banners in Adobe CC and designed a website banner for the Science & Engineering page.

Digital Content Author at iTrain Legal

January 1, 2022 - October 30, 2025

Designing and delivering engaging learning content through technical and software documentation for law firms. Responsibilities include creating step-by-step learner guides with scripting and storyboarding, and developing e-learning courses using Articulate Rise. I also produce engaging videos and audio recordings to complement the written materials. Proficient in industry-standard authoring tools (Articulate 360, Snagit, Canva, Vyond) and comfortable using LMS and DMS platforms, along with Jira for project tracking. My work focuses on accessible content that aligns with business priorities and supports diverse learning styles. I write compelling copy, tailor IT training materials for the legal sector, and collaborate with stakeholders to boost user engagement. I occasionally manage chatbot projects to ensure smooth functionality for law firm clients.

1st Line ICT Support Officer at Walsall Council

January 1, 2022 - January 1, 2022

Acted as the first point of contact for business-critical IT support across the Council, delivering high-quality customer service to staff, Councillors, MPs and third-party contractors. Provided 1st-line guidance and incident management, logging requests via telephone and email, and mentoring new starters. Created training guides and Knowledge Base documents, and authored step-by-step guides for new users. Liaised with 2nd line teams to resolve complex issues and ensured adherence to Data Protection, Information Management, and Health and Safety policies. Maintained advanced knowledge of Active Directory, ITIL, Cisco systems, Office 365 and SharePoint, and collaborated with colleagues across networks, data centre and service delivery teams.

Academic Support Administrator at University of Wolverhampton

January 1, 2020 - January 1, 2020

Provided administrative support to a large academic team across seven degree areas and assisted hundreds of students from enrolment to graduation. Served as the department's primary point of contact, delivering proactive problem solving and high-quality service. Supported external agencies and examiners to maintain service levels, managed confidential data, and ensured timely administration of courses. Coordinated committees, meetings and events, and contributed to outreach activities. Maintained accurate records and fostered cross-department collaboration to improve processes.

Graduate Office Assistant at University of Wolverhampton

January 1, 2016 - January 1, 2016

First point of contact for Science and Engineering students entering the laboratory and for visitors. Handled queries via the department inbox, maintained student records across databases, and supported poster and web communications using Adobe Creative Cloud. Created posters and banners for outreach events and contributed to the Science and Engineering webpage.

Digital Content Author at iTrain Legal

January 1, 2022 - November 21, 2025

Designing and creating engaging learning content through technical and software documentation for law firms. Produces step-by-step learner guides with scripting and storyboarding; creates eLearning courses using Articulate Rise; produces videos and audio to complement written material. Proficient with multiple design and authoring applications; daily use of LMS and DMS; collaborates with stakeholders; provides virtual training; manages chatbot projects and ensures functionality for law firm clients. Monitors KPIs and supports product development where needed.