I'm a warm, relationship-driven business development professional with over ten years of experience in sales, client engagement, and administrative support. I excel at building trust, identifying client needs, and delivering tailored solutions that drive growth. I thrive in remote or international settings, managing CRM systems and coordinating across teams to ensure smooth, successful outcomes. I’m passionate about long-term partnerships, authenticity, and organised, results-oriented work. I enjoy turning challenges into opportunities for collaboration and value clear communication, accountability, and delivering measurable results.

Rosie Kelly

I'm a warm, relationship-driven business development professional with over ten years of experience in sales, client engagement, and administrative support. I excel at building trust, identifying client needs, and delivering tailored solutions that drive growth. I thrive in remote or international settings, managing CRM systems and coordinating across teams to ensure smooth, successful outcomes. I’m passionate about long-term partnerships, authenticity, and organised, results-oriented work. I enjoy turning challenges into opportunities for collaboration and value clear communication, accountability, and delivering measurable results.

Available to hire

I’m a warm, relationship-driven business development professional with over ten years of experience in sales, client engagement, and administrative support. I excel at building trust, identifying client needs, and delivering tailored solutions that drive growth. I thrive in remote or international settings, managing CRM systems and coordinating across teams to ensure smooth, successful outcomes.
I’m passionate about long-term partnerships, authenticity, and organised, results-oriented work. I enjoy turning challenges into opportunities for collaboration and value clear communication, accountability, and delivering measurable results.

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Language

English
Fluent
Spanish; Castilian
Advanced
Irish
Advanced
German
Intermediate

Work Experience

Business Development Executive at NowCompare (Alliance Insurance) – Remote
January 1, 2025 - Present
Promoted to Business Development Executive within two months of joining, recognised for outstanding lead conversion and client communication. Engage with clients through outbound calls and digital channels to identify insurance needs and offer tailored solutions. Use CRM tools to manage client pipelines, log call outcomes, and coordinate with consultants. Build strong rapport with international clients, ensuring clarity, professionalism, and client satisfaction throughout the process. Cultivated strategic partnerships with key clients to diversify product offerings, resulting in enhanced customer retention and increased market penetration.
Personal Assistant (Intern) at Crypto Tax Audit – Remote
January 1, 2024 - January 1, 2025
Provided dedicated administrative and organisational support to senior staff in an American crypto tax audit firm. Managed email correspondence, scheduled meetings, and organised digital files for efficient workflow. Assisted in research on cryptocurrency tax regulations and blockchain platforms to support client cases.
Customer Support Representative at Eir – Remote, Spain
January 1, 2022 - January 1, 2024
Delivered high-quality customer and technical support via phone, email, and live chat for Ireland’s leading telecom provider. Resolved billing, broadband, and mobile issues with professionalism and empathy while maintaining accurate CRM records. Contributed to team KPIs by achieving high customer satisfaction and resolution rates.
Preschool & Primary Teacher at Various Schools, Spain
January 1, 2016 - January 1, 2022
Developed strong communication and relationship-building skills, engaging diverse learners and managing classroom relationships. Coordinated with families and colleagues to maintain organised, positive learning environments.
ESL Teacher at Various Schools, Spain
January 1, 2011 - January 1, 2016
Delivered engaging English lessons for children and adults, adapting materials to learner needs. Built rapport and trust with students and parents through clear communication and supportive feedback. Teaching Business English to heads of companies.
Sales Representative at Salesworks Galway, Ireland
January 1, 2008 - January 1, 2010
Worked in a fast-paced sales environment while studying at university. Followed up on leads, delivered persuasive pitches, and consistently met targets.

Education

Postgraduate Certificate in Education – International (PGCEi) at University of Nottingham UK
January 11, 2030 - January 23, 2026
Bachelor of Arts (Honours) in Business and English at NUIG Galway
January 11, 2030 - January 23, 2026
Secretarial Studies & Office Administration at GMIT Galway
January 11, 2030 - January 23, 2026

Qualifications

QuickBooks Online ProAdvisor
January 1, 2025 - January 23, 2026
QuickBooks Level 1 & 2
January 1, 2025 - January 23, 2026
Bookkeeping Certification, CMIT Ireland
January 1, 2024 - January 23, 2026
Accounts Management Using Xero
January 1, 2025 - January 23, 2026
Google Project Management
January 1, 2025 - January 23, 2026

Industry Experience

Education, Professional Services, Telecommunications, Software & Internet, Media & Entertainment

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