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I’m Roxana Ciocirlea, a certified leadership trainer and change management professional with over eight years of international IT and service experience. I blend hands-on operational expertise with a deep understanding of communication, team dynamics, and stakeholder alignment. I’ve led change initiatives, designed and delivered leadership development programs, and coached professionals in communication and public speaking. I’m passionate about helping individuals and businesses connect authentically, communicate clearly, and collaborate effectively. As a freelancer, I offer consulting in communication strategy, social media storytelling, and leadership training — helping brands and teams engage their audiences with purpose and clarity.…I’m Roxana Ciocirlea, a certified leadership trainer and change management professional with over eight years of international IT and service experience. I blend hands-on operational expertise with a deep understanding of communication, team dynamics, and stakeholder alignment. I’ve led change initiatives, designed and delivered leadership development programs, and coached professionals in communication and public speaking. I’m passionate about helping individuals and businesses connect authentically, communicate clearly, and collaborate effectively. As a freelancer, I offer consulting in communication strategy, social media storytelling, and leadership training — helping brands and teams engage their audiences with purpose and clarity.

Roxana Ciocirlea

Social Media Freelancer, Content Creator, Copywriter, +2

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I’m Roxana Ciocirlea, a certified leadership trainer and change management professional with over eight years of international IT and service experience. I blend hands-on operational expertise with a deep understanding of communication, team dynamics, and stakeholder alignment. I’ve led change initiatives, designed and delivered leadership development programs, and coached professionals in communication and public speaking. I’m passionate about helping individuals and businesses connect authentically, communicate clearly, and collaborate effectively. As a freelancer, I offer consulting in communication strategy, social media storytelling, and leadership training — helping brands and teams engage their audiences with purpose and clarity.…I’m Roxana Ciocirlea, a certified leadership trainer and change management professional with over eight years of international IT and service experience. I blend hands-on operational expertise with a deep understanding of communication, team dynamics, and stakeholder alignment. I’ve led change initiatives, designed and delivered leadership development programs, and coached professionals in communication and public speaking. I’m passionate about helping individuals and businesses connect authentically, communicate clearly, and collaborate effectively. As a freelancer, I offer consulting in communication strategy, social media storytelling, and leadership training — helping brands and teams engage their audiences with purpose and clarity.

Available to hire

I’m Roxana Ciocirlea, a certified leadership trainer and change management professional with over eight years of international IT and service experience. I blend hands-on operational expertise with a deep understanding of communication, team dynamics, and stakeholder alignment.

I’ve led change initiatives, designed and delivered leadership development programs, and coached professionals in communication and public speaking. I’m passionate about helping individuals and businesses connect authentically, communicate clearly, and collaborate effectively.

As a freelancer, I offer consulting in communication strategy, social media storytelling, and leadership training — helping brands and teams engage their audiences with purpose and clarity.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Norwegian

Beginner

Romanian, Moldavian, Moldovan

Fluent

Work Experience

Change Manager at SCC Services Romania

October 1, 2020 - October 1, 2025

Managed the full lifecycle of IT changes under the ITIL framework — from assessment to implementation and post-review. Led planning with the Change Advisory Board (CAB) and stakeholders across technical and business teams. Assessed risk, business impact, and coordinated team implementation across regions. Conducted post-change analysis to identify learning opportunities and process improvements. Delivered communication and alignment plans for stakeholders. Facilitated regular CAB meetings and drove collaborative decision-making. Supported internal communication development and training around change readiness.

Knowledge Manager at Capgemini

June 1, 2016 - January 1, 2020

Led knowledge base strategy and ensured accuracy, quality, and accessibility of support documentation. Facilitated internal training on knowledge systems, onboarding, and documentation processes. Maintained strong relationships with international client stakeholders, SMEs, and internal teams. Created learning materials and processes for knowledge acquisition and transfer. Supported internal team development by coaching team leads on documentation best practices.

Customer Service Advisor with English at Capgemini

May 1, 2015 - June 1, 2016

Provided front-line technical support and ticket resolution under strict SLAs. Trained new colleagues on customer interaction, tone, and case logging practices.

Trainer, Coach & Speaker at Maxwell Leadership Certified Team

January 1, 2020 - Present

Certified in Maxwell Leadership programs including DISC, Leadership Gold, 15 Invaluable Laws of Growth, Everyone Communicates Few Connect, and more. Delivered weekly mastermind groups and group coaching programs. Ran corporate trainings using the Maxwell Leadership Game and values-based coaching tools. Provided one-on-one coaching for professionals on leadership, clarity, and confidence. Developed original workshops and sessions to address communication breakdowns and trust gaps in teams. Partnered with individuals and organizations to facilitate real cultural and behavioral shifts.