ROYSTON FERNANDES
I’m Royston Fernandes, a customer service professional with 8+ years of experience handling telephone inquiries, complaints, and service-related questions, especially in healthcare processes.
About
I’m Royston Fernandes, a customer service professional with 8+ years of experience handling telephone inquiries, complaints, and service-related questions, especially in healthcare processes. I focus on empathy, clear communication, and accurate problem-solving so customers feel supported and get timely resolutions.
- 8 years' experience
- Joined September 2026
Languages
- EnglishFluent
- HindiAdvanced
- Marathi (Marāṭhī)Advanced
Industry experience
- Healthcare
- Professional Services
More experts in Mumbai, India
Work experience· 4 roles
Handled customer inquiries for the UnitedHealthcare process. Provided support for questions, concerns, and service-related issues while maintaining empathy and professionalism. Used active listening and problem-solving to deliver accurate, timely resolutions. Maintained service quality and productivity standards in a customer-focused environment.
Handled customer inquiries and provided support for the UnitedHealthcare process. Assisted customers with questions, concerns, and service-related issues while maintaining empathy and professionalism. Used active listening and problem-solving to deliver accurate and timely resolutions, while meeting service quality and productivity standards in a customer-focused environment.
Handled customer interactions through calls, queries, complaints, troubleshooting, and information support. Built positive customer relationships through attentive listening and clear communication. Provided quick and accurate solutions for product availability and order status, and resolved complaints efficiently to minimize escalations and improve customer experience.
Certifications and awards
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