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Customer-focused professional with 4+ years of experience delivering high-quality support, administrative coordination, and client relationship management in remote and fast-paced environments. Skilled in managing high volumes of customer interactions, maintaining accurate CRM records, scheduling appointments, and ensuring smooth day-to-day operations.…

Ruth Ehi Ameh

Project Manager, Hair and Makeup, Marketer

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Customer-focused professional with 4+ years of experience delivering high-quality support, administrative coordination, and client relationship management in remote and fast-paced environments. Skilled in managing high volumes of customer interactions, maintaining accurate CRM records, scheduling appointments, and ensuring smooth day-to-day operations.…

Available to hire

Customer-focused professional with 4+ years of experience delivering high-quality support, administrative coordination, and client relationship management in remote and fast-paced environments. Skilled in managing high volumes of customer interactions, maintaining accurate CRM records, scheduling appointments, and ensuring smooth day-to-day operations.

Skills

CRM

Microsoft Office

Experience Level

CRM

Expert

Microsoft Office

Expert

Work Experience

Appointment Setter (Remote) at Specs Oncall, UK

August 1, 2026 - Present

Contact UK care homes on behalf of an NHS-funded, home-visiting optician service. Build rapport with managers and care staff to identify service needs by navigating gatekeepers and using discovery questions to uncover genuine service gaps. Book qualified face-to-face meetings for the Director. Maintain accurate CRM records for every call, logging outcomes, objections, and contact details to support a structured outreach campaign. Improve connection and manager-engagement rates through refined discovery questioning and objection handling.

HR & Operations Administrator at The Nail Loft, Abuja

December 1, 2025 - March 1, 2026

Managed scheduling and coordination of 25–35 customer appointments weekly to ensure seamless service delivery and customer satisfaction. Supervised 7 staff members, overseeing daily operations, task delegation, and workflow management. Handled administrative functions including staff records, onboarding documentation, and operational coordination. Served as the primary point of contact for customer inquiries, complaints, and service requests.

Client Relations & Operations Coordinator (Remote) at Plus Tenders Limited, UK

July 1, 2024 - July 1, 2026

Managed high-volume client communications, including up to 100 outbound calls daily and maintaining a pipeline of 10–15 active client accounts monthly. Handled end-to-end client onboarding: documentation, follow-ups, and workflow completion for each new account. Maintained and updated CRM databases with accurate client records, interaction logs, and status reports. Prepared structured reports and operational summaries for management. Coordinated and supervised a remote team of 18–24 associates to ensure quality standards and efficient daily workflows. Liaised with stakeholders across international teams to resolve client queries and improve service delivery processes.

Research & Administrative Assistant at Quality Fasteners Ltd

May 1, 2024 - March 1, 2025

Compiled, organized, and analyzed operational data from over 200 records, maintaining accurate and structured documentation. Prepared and submitted weekly administrative reports to support management decision-making. Coordinated internal data workflows and ensured timely completion of reporting tasks.

Customer Service Representative at American Air-Sea Cargo

April 1, 2022 - November 1, 2023

Handled approximately 250–300 inbound and outbound customer calls daily, resolving inquiries, complaints, and service requests efficiently. Met and exceeded customer satisfaction and service quality KPIs in a high-pressure call environment. Maintained accurate customer records and tracked interactions in CRM systems to support client retention efforts. Escalated complex issues appropriately and followed up to ensure full resolution and customer satisfaction.