RUKAIYA NAZAHIM

Provide comprehensive administrative and operational support to senior leadership for 10+ client accounts, managing schedules, coordinating meetings, and ensuring timely deliverable tracking; Prepare and maintain comprehensive documentation, status reports, and presentations for leadership review, ensuring 100% accuracy and adherence to quality standards; Coordinate cross-functional meetings and training sessions for 50+ employees, preparing agendas, and tracking action items with 95% completion rate; Maintain trackers and recurring process documentation using Microsoft collaboration tools, streamlining workflows and reducing preparation time by 25%; Handle sensitive and confidential information with discretion, supporting leadership decision-making through detailed reporting and critical analysis.

- Lead and support client implementation project, tracking progress and maintaining detailed documentation. - Acted as the key communication bridge for internal and client teams, improving resolution turnaround time by 40% through structured reporting and task tracking. - Assisted in preparing status updates, meeting notes, and reports for internal stakeholders and clients. - Coordinated client communications, scheduling meetings, and managing routine client requests. - Drove process standardization initiatives that enhanced documentation accuracy and reduced rework by 20%. - Leveraged AI tools to streamline meeting summaries, project updates, and routine client communication, saving an average of 5 hours per week.

- Lead and support end-to-end ISO 27001 and ISO 20000 implementation and audit-readiness projects for multiple clients, enhancing information security maturity and service management capability. - Conducted risk assessments for 7+ clients, identifying over 80 control gaps and developing treatment plans to achieve full compliance within audit timelines. - Develop, review, and maintain ISMS policies, SOPs, and governance documentation to improve clarity, standardization, and compliance. - Coordinate with client leadership and cross-functional teams to ensure smooth implementation, evidence collection, and successful audits. - Delivered security awareness sessions to more than 50 employees, achieving 95% training adoption rate and improved security behavior metrics.