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Hi! I’m a dependable Virtual Assistant and Customer Support Specialist with 5+ years of experience helping businesses manage customer communication, research tasks, admin operations, and content support. I’ve worked with startups, ecommerce brands, software companies, and online businesses handling: • Live Chat & Email Support • Funnel Builder • Customer Service • Administrative Support • Web Research & Data Entry • Social Media Assistance • Transcription & Proofreading • Video Editing using Adobe Premiere Pro • Basic Graphic Design using Canva, Photoshop & Illustrator I’m experienced with fast-paced remote work environments and understand the importance of clear communication, accuracy, and reliability. Here’s what clients usually appreciate about working with me: ✔ Fast learner ✔ Responsive and easy to work with ✔ Detail-oriented ✔ Able to follow systems and SOPs ✔ Reliable with deadlines and daily tasks If you need someone reliable who can adapt quickly and help keep your operations running smoothly, I’d be happy to help.…Hi! I’m a dependable Virtual Assistant and Customer Support Specialist with 5+ years of experience helping businesses manage customer communication, research tasks, admin operations, and content support. I’ve worked with startups, ecommerce brands, software companies, and online businesses handling: • Live Chat & Email Support • Funnel Builder • Customer Service • Administrative Support • Web Research & Data Entry • Social Media Assistance • Transcription & Proofreading • Video Editing using Adobe Premiere Pro • Basic Graphic Design using Canva, Photoshop & Illustrator I’m experienced with fast-paced remote work environments and understand the importance of clear communication, accuracy, and reliability. Here’s what clients usually appreciate about working with me: ✔ Fast learner ✔ Responsive and easy to work with ✔ Detail-oriented ✔ Able to follow systems and SOPs ✔ Reliable with deadlines and daily tasks If you need someone reliable who can adapt quickly and help keep your operations running smoothly, I’d be happy to help.

RUSSEL JANSSEL GARCIA

Video Editor, Screenwriter, Copywriter, +1

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Hi! I’m a dependable Virtual Assistant and Customer Support Specialist with 5+ years of experience helping businesses manage customer communication, research tasks, admin operations, and content support. I’ve worked with startups, ecommerce brands, software companies, and online businesses handling: • Live Chat & Email Support • Funnel Builder • Customer Service • Administrative Support • Web Research & Data Entry • Social Media Assistance • Transcription & Proofreading • Video Editing using Adobe Premiere Pro • Basic Graphic Design using Canva, Photoshop & Illustrator I’m experienced with fast-paced remote work environments and understand the importance of clear communication, accuracy, and reliability. Here’s what clients usually appreciate about working with me: ✔ Fast learner ✔ Responsive and easy to work with ✔ Detail-oriented ✔ Able to follow systems and SOPs ✔ Reliable with deadlines and daily tasks If you need someone reliable who can adapt quickly and help keep your operations running smoothly, I’d be happy to help.…Hi! I’m a dependable Virtual Assistant and Customer Support Specialist with 5+ years of experience helping businesses manage customer communication, research tasks, admin operations, and content support. I’ve worked with startups, ecommerce brands, software companies, and online businesses handling: • Live Chat & Email Support • Funnel Builder • Customer Service • Administrative Support • Web Research & Data Entry • Social Media Assistance • Transcription & Proofreading • Video Editing using Adobe Premiere Pro • Basic Graphic Design using Canva, Photoshop & Illustrator I’m experienced with fast-paced remote work environments and understand the importance of clear communication, accuracy, and reliability. Here’s what clients usually appreciate about working with me: ✔ Fast learner ✔ Responsive and easy to work with ✔ Detail-oriented ✔ Able to follow systems and SOPs ✔ Reliable with deadlines and daily tasks If you need someone reliable who can adapt quickly and help keep your operations running smoothly, I’d be happy to help.

Available to hire

Hi! I’m a dependable Virtual Assistant and Customer Support Specialist with 5+ years of experience helping businesses manage customer communication, research tasks, admin operations, and content support.

I’ve worked with startups, ecommerce brands, software companies, and online businesses handling:

• Live Chat & Email Support
• Funnel Builder
• Customer Service
• Administrative Support
• Web Research & Data Entry
• Social Media Assistance
• Transcription & Proofreading
• Video Editing using Adobe Premiere Pro
• Basic Graphic Design using Canva, Photoshop & Illustrator

I’m experienced with fast-paced remote work environments and understand the importance of clear communication, accuracy, and reliability.

Here’s what clients usually appreciate about working with me:
✔ Fast learner
✔ Responsive and easy to work with
✔ Detail-oriented
✔ Able to follow systems and SOPs
✔ Reliable with deadlines and daily tasks

If you need someone reliable who can adapt quickly and help keep your operations running smoothly, I’d be happy to help.

Skills

CRM

Shopify

Copywriting

Experience Level

CRM

Expert

Shopify

Expert

Copywriting

Intermediate

Language

English

Fluent

Work Experience

Virtual Assistant & QA Specialist at REBEL

March 1, 2024 - June 1, 2024

Conducted data entry, research, and website formatting; performed QA testing, wrote automation scripts, and followed SOPs; managed tasks using Trello and applied SEO principles; collaborated with a global team on marketing innovations; maintained accuracy and consistency across multiple operational tasks.

Live Chat & Email Support Specialist at Galileo FX

July 1, 2022 - October 1, 2023

Monitored and responded to customer emails efficiently while maintaining high service quality; resolved customer concerns accurately and escalated complex issues when necessary; suggested products based on customer selections and needs; developed strong product knowledge to address inquiries effectively; delivered detailed, helpful, and professional customer responses; maintained organized communication workflows in a fast-paced support environment.

Video Editor & Screenwriter at EZvid

December 1, 2019 - January 1, 2021

Edited and scripted video content for multiple projects; ensured high-quality production while meeting tight deadlines; assisted with content organization and creative production workflows.

Administrative Receptionist at VBM Laboratory

January 1, 2014 - December 1, 2019

Managed front desk operations, scheduling, and customer inquiries; maintained accurate records and handled administrative tasks efficiently; coordinated daily office operations while providing professional customer assistance.

On-Call Medical Staff at King of Kings Laboratory

April 1, 2012 - November 1, 2014

Assisted in medical procedures and supported laboratory staff; helped maintain smooth coordination of daily laboratory operations.