Available to hire
Hi, I’m Sunny LeBeau, a seasoned Project Manager and Business Analyst with extensive expertise in managing projects across the tech and service industries. I specialize in project lifecycle management, stakeholder relations, and driving on-time delivery while ensuring budget adherence. I enjoy fostering strong communication among internal and external teams to create success stories from data-driven metrics.
Throughout my career, I’ve worked with a variety of project management methodologies, including Waterfall, Agile, and Scrum, and have a passion for helping organizations transition smoothly to hybrid project frameworks. I am known for resolving challenges proactively and leading teams with empathy and precision to meet business goals and objectives.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Work Experience
SR Project Manager / Business Analyst at Tech 7 Global
December 1, 2023 - June 14, 2024Manage an assorted portfolio of projects within the service and tech industry, ensuring products are delivered on time and within budget. Utilize project management tools like MS Project and MS Visio, blending Waterfall and Agile methodologies. Track milestones, communicate with stakeholders via Zoom, and leverage data analysis techniques using Excel and Excel Scripts. Lead teams to resolution using company policies and produce special reports to support decision making.
Project Manager / Business Analyst at Union Bank
December 1, 2021 - December 1, 2023Managed projects related to Systems and Departmental Compliance, Software Compliance, and Systems Removals internationally. Conducted scrum meetings, maintained stories, and created action plans. Worked with DevOps teams and collaborated with senior executives using SAFe methodology for reporting and removing project impediments. Utilized tools such as Tableau, PowerPoint, SQL, Jira, and SharePoint. Led daily standups and coordinated offshore teams to mitigate vulnerability threats.
Project Manager / Infrastructure Project Manager at CDK Global / Open Systems Technology
October 1, 2018 - July 1, 2022Provided global leadership for medium to large projects using Waterfall and Agile methodologies. Facilitated stakeholder meetings and project planning with Slack, Jabber, and Zoom. Assisted Network and Sales teams with infrastructure planning and installation. Applied change and time management methodologies to meet goals. Increased project completion rates using documentation mastery and ambiguity procedures. Supported the field engineer team managing nationwide installations and scheduling.
Project Manager / Business Systems Analyst at Apex Systems Technology / Wells Fargo
March 1, 2017 - October 1, 2018Supported Wells Fargo's Application Competency Center for software acquisition compliance. Created databases to automate patch review processes, reducing workloads by over 40%. Coordinated QA meetings, data mining, and reporting with tools like Remedy, Tableau, SharePoint, and Zoom. Led communication efforts, developed business cases, and hosted compliance seminars. Employed Agile methodologies and change management to streamline software acquisition and compliance reporting.
Technical Analyst at First Data Resources
November 1, 2015 - March 1, 2017Provided 24-hour technical and business support for over 45,000 clients globally. Handled mainframe, network, desktop, and mobile devices support. Managed documentation for support calls and resolutions. Utilized remote troubleshooting tools like LanDesk and Log-me-in. Assisted in virtual systems and cloud computing troubleshooting. Ensured client systems remained operational with high fix rates and continuous upgrades.
CS Supervisor (Red Coat) at Delta Global Services
July 1, 2013 - December 1, 2015Supervised customer service operations for Delta passengers, enhancing customer experience through new 'World Class Service' initiatives. Managed multiple stations and handled computer-related issues liaising with IT. Led training and mentoring for new employees and maintained high documentation accuracy. Recognized for outstanding service, teamwork, and reliability, improving on-time aircraft departures and baggage services.
Technical Help Desk Analyst III at United Parcel Service
January 1, 2012 - July 1, 2013Provided first and second level support for company software and hardware worldwide. Built relationships with third-party vendors and coordinated on-site support. Maintained detailed case documentation. Received multiple awards for exemplary customer service, problem-solving skills, and prompt resolution.
Sr. Project Manager / Business Analyst at The Network for Better Futures
July 1, 2008 - January 1, 2012Senior Technical Project Manager for a non-profit with state and local agency stakeholders. Managed internal/external software, reporting, grant writing, and evaluation efforts leading to $9.4M in funding. Developed centralized data and communication projects, conducted feasibility reports, coordinated vendor management, and led training efforts. Recognized for reliability and grant procurement success. Conducted technology enhancement meetings and occasional RFP writing.
SR Project Manager / Business Analyst at Tech 7 Global
December 1, 2023 - June 6, 2024Managed a broad portfolio of projects in the service and tech sectors, ensuring product delivery on time and within budget. Responsibilities included documenting processes, communicating with internal and external stakeholders using tools like MS Visio and MS Project, and mixing Agile methods where suitable. Assisted in transitioning from Waterfall to Agile methodologies and championed data analysis using MS Excel and Excel Scripts. Tracked project milestones and critical paths, produced reports, and led groups to resolutions following company policies.
Project Manager / Business Analyst at Union Bank
December 1, 2021 - December 1, 2023Managed projects related to systems and departmental compliance within the Patch Management Group. Conducted scrum meetings, created stories and action plans, and used SAFe methodology for project reporting and impediment removal. Collaborated with DevOps teams and senior executives, extracted and analyzed data using SQL and Tableau, and managed vulnerabilities reporting using Qualys and Tableau. Coordinated with offshore teams and drove timelines to meet company SLAs, employing various tools such as Jira, Slack, Zoom, Confluence, and SharePoint.
Project Manager / Infrastructure Project Manager at Open Systems Technology / CDK Global
October 1, 2018 - July 1, 2022Led multiple medium to large global projects in the Dealer Services Implementation group. Utilized Waterfall and Agile methodologies and sprints to manage project budgets, status, and communication. Supported pre-sales scoping and resource planning, assisted networking teams with infrastructure guidance, and handled change management procedures. Implemented tools to enhance project performance and maintained detailed documentation. Assisted field engineers and external installers with network equipment installation and configuration.
Project Manager / Business Systems Analyst at Apex Systems Technology / Wells Fargo
March 1, 2017 - October 1, 2018Supported Wells Fargo’s Application Competency Center (ACC) in executing software acquisition projects. Reduced patch review efforts by automating processes with MS tools, conducted quality control meetings, and produced reports using Remedy, Tableau, and SQL. Managed SharePoint sites and databases, collaborated on security efforts to remove vulnerabilities, and developed business cases. Used Agile methodologies to resolve issues and maintain compliance, and hosted seminars for training and best practices.
Technical Analyst at First Data Resources
November 1, 2015 - March 1, 2017Provided 24-hour technical support for over 45,000 clients worldwide across various systems including mainframes, networks, and desktops. Delivered advanced troubleshooting, maintained documentation of issues and resolutions, and assisted clients via calls, chats, and emails. Utilized remote troubleshooting tools and supported virtual and cloud computing systems. Ensured client installations were updated and functional, improving overall client experience.
Customer Service Supervisor (Red Coat) at Delta Global Services
July 1, 2013 - December 1, 2015Supervised customer service operations across multiple Delta airline stations. Trained and mentored employees, managed ticket counter and baggage services, and collaborated with IT teams for computer issue resolution. Improved on-time aircraft departures through team coordination and maintained accurate documentation, reducing audit errors. Recognized multiple times for outstanding service, reliability, and compliance with company uniform standards.
Technical Help Desk Analyst III at United Parcel Service
January 1, 2012 - July 1, 2013Provided first and second level technical support for company software and hardware globally. Liaised with third-party vendors, coordinated onsite support, and documented all cases for reference and client handoff. Earned several employee awards for professionalism, problem-solving, and punctuality.
Sr. Project Manager / Business Analyst at The Network for Better Futures
July 1, 2008 - January 1, 2012Led technical projects for a non-profit organization including software, reporting, grant writing, and organizational evaluation initiatives. Managed a $9.4M funding procurement effort, developed centralized data and communications projects, and collaborated with external vendors. Developed and maintained SharePoint sites, coordinated training, and conducted meetings with stakeholders to ensure project success. Recognized for reliability and assistance in improving grant procurement and evaluation processes.
SR Project Manager / Business Analyst at TECH 7 GLOBAL
December 1, 2023 - June 5, 2024Managing a portfolio of small to large projects within the service and tech industry ensuring on-time and budget delivery using core project management competencies. Documenting processes and maintaining consistent communication with stakeholders. Utilizing tools like MS Project, MS Visio, and Excel to plan and track projects. Assisting in transitioning from Waterfall to Agile methodologies. Tracking milestones, critical paths, and removing roadblocks via various communication platforms like Zoom. Producing special reports and collecting client feedback to convert needs into action plans.
Project Manager / Business Analyst at UNION BANK
December 1, 2021 - December 1, 2023Managed a portfolio of systems and departmental compliance projects including software compliance and system removals worldwide. Led scrum meetings, created and maintained stories and action plans. Used SAFe methodology and collaborated closely with DevOps teams. Built reports and dashboards using Tableau, SQL, and PowerPoint to communicate KPIs and project outcomes. Led cross-departmental communication, managed offshore teams, and executed change management during patching lifecycles. Produced Qualys scans and reports. Maintained documentation and enhanced project processes using Jira, Slack, and MS Teams.
Project Manager / Infrastructure Project Manager at OPEN SYSTEMS TECHNOLOGY / CDK GLOBAL
October 1, 2018 - July 31, 2022Provided leadership for multiple medium to large projects within dealer services implementation, using Waterfall and Agile methodologies. Conducted online meetings for project planning and stakeholder communication. Scoped projects, procured resources, provided infrastructure guidance, and supported pre-sales collaboration. Managed equipment deployment for field engineers and performed change and time management. Developed tools to improve processes and increased project volumes significantly. Assisted installers with network and security equipment configurations and maintained detailed project documentation.
Project Manager / Business Systems Analyst at APEX SYSTEMS TECHNOLOGY / WELLS FARGO
March 1, 2017 - October 1, 2018Supported Wells Fargo’s Application Competency Center to execute and support software acquisition and patch management processes. Created inter-departmental databases reducing review workload by 40%. Collaborated with QA teams and executive leadership on compliance and vulnerability remediation. Managed data pulls and reporting using Remedy, Tableau, SQL, and SharePoint. Developed business cases for product testing and enhancements, conducted meetings using Agile methodologies, and maintained documentation and communication with stakeholders.
Technical Analyst at FIRST DATA RESOURCES
November 1, 2015 - March 1, 2017Provided 24/7 technical and business support to over 45,000 clients worldwide. Handled hardware, software, and network system issues across various platforms. Managed documentation for issue resolution, account management, and troubleshooting. Utilized remote tools such as LANDesk and LogMeIn. Supported virtual systems and cloud computing. Improved client satisfaction by maintaining high fix rates and assisting with upgrades and modifications.
Customer Service Supervisor (Red Coat) at DELTA GLOBAL SERVICES
July 1, 2013 - December 31, 2015Supervised customer service for Delta Airlines priority passengers ensuring compliance with policies and quality standards. Managed multiple stations and assisted with computer issues. Trained and mentored new employees. Led baggage services department improving audit success by 55%. Collaborated with flight and ground crews to improve on-time departures. Recognized for outstanding service and adherence to company appearance standards.
Technical Help Desk Analyst III at UNITED PARCEL SERVICE
January 1, 2012 - July 1, 2013Provided first and second level support for UPS software and hardware globally. Built rapport with vendors for system fixes and updates. Coordinated with field technicians for on-site issue resolution. Maintained detailed documentation of support cases. Received multiple employee awards for excellence in customer service and attendance.
Senior Project Manager / Business Analyst at THE NETWORK FOR BETTER FUTURES
July 1, 2008 - January 1, 2012Served as senior technical project manager for a non-profit, leading technology and evaluation projects. Managed grant writing efforts resulting in $9.4M funding over 4 years. Developed centralized data and communications projects, MS SharePoint sites, and reporting tools. Led vendor management and budgeting. Coordinated training and technology testing. Recognized for reliability and support during grant and review processes. Conducted technology enhancement and market strategy meetings and occasional RFP writing.
SR Project Manager / Business Analyst at Tech 7 Global
December 1, 2023 - June 11, 2024Serve as an NESR Project Management Consultant managing a diverse portfolio of projects in the service and tech industries. Responsible for timely and budget-compliant delivery of project outcomes by documenting processes and maintaining consistent communications with stakeholders. Utilize MS Project and Visio for project planning and tracking, integrating Agile methods when feasible. Lead the adoption of data analysis techniques using MS Excel and Excel Scripts to propose improvements, track milestones, and address roadblocks. Facilitate client communications and convert feedback into actionable plans using a range of MS tools and virtual meeting platforms.
Project Manager / Business Analyst at Union Bank
December 1, 2021 - December 1, 2023Managed a portfolio within the Patch Management Group focused on systems, software compliance, and department compliance worldwide. Conducted scrum meetings, created action plans to address ongoing project issues, and used SAFe methodology for reporting. Collaborated with DevOps and senior executives to define strategic activities and communicate via KPIs using Tableau, SQL, and Excel. Managed vulnerability reports, software release cycles, and compliance frameworks. Drove timelines to meet SLAs and avoid audits, coordinated offshore teams, and produced technical reports using Qualys, Excel, and SharePoint.
Project Manager / Infrastructure Project Manager at Open Systems Technology / CDK Global
October 1, 2018 - July 31, 2022Led project implementation for global Dealer Services, managing multiple medium to large projects simultaneously with Waterfall and Agile methodologies. Conducted project planning meetings, determined scope, timelines, and procured resources. Assisted networking teams with infrastructure and installation services. Managed change and time management processes, developed process enhancements, collaborated with teams to remove obstacles, and introduced specialized tools to improve efficiency. Maintained detailed documentation and managed cross-departmental communication for successful project delivery.
Project Manager/Business Systems Analyst at Apex Systems Technology / Wells Fargo
March 1, 2017 - October 1, 2018Supported software acquisition processes and application maturity projects across a large enterprise application competency center. Reduced patch review efforts by creating an interdepartmental database automating review processes. Facilitated meetings with QA teams, performed data extractions for reporting, developed and maintained departmental databases, and assisted management with security compliance planning. Used a variety of tools including .NET, SQL, Tableau, and SharePoint. Acted as liaison for patch reviews and compliance reporting while supporting Agile project management practices.
Technical Analyst at First Data Resources
November 1, 2015 - March 1, 2017Provided technical and business support to over 45K clients across multiple platforms including mainframes, networks, and VMS systems with 24-hour coverage. Managed password resets, account activations via Active Directory, and conducted remote troubleshooting using various tools such as Lan Desk and Log-me-in. Maintained detailed logs and resolved issues related to software, hardware, and virtual/cloud computing environments. Ensured high client satisfaction through effective communication and proactive system upgrades.
CS Supervisor (Red Coat) at Delta Global Services
July 1, 2013 - December 31, 2015Managed customer service operations for Delta Airlines passengers, supporting the rollout of new service products. Responsible for training, mentoring, and developing staff across ticket counters, baggage claim, and gate roles. Served as main contact for IT issues while improving policies and procedures to enhance service quality. Successfully managed baggage services and contributed to improved on-time departures, documentation accuracy, and compliance. Earned multiple employee awards for service excellence and professionalism.
Technical Help Desk Analyst III at United Parcel Service
January 1, 2012 - July 1, 2013Provided first and second level support for hardware and software across a global client base. Built rapport with third-party vendors, coordinated field service technicians for onsite resolutions, and maintained detailed documentation of cases. Recognized multiple times for exemplary customer service, professionalism, and problem-solving skills.
Sr. Project Manager/Business Analyst at The Network for Better Futures
July 1, 2008 - January 1, 2012Senior Technical Project Manager for a non-profit serving multiple state and local stakeholders. Led software, reporting, and grant writing projects, managing evaluation efforts and centralized data projects funded by over $9.4M. Developed tools to centralize data collection, maintained SharePoint communication platforms, managed vendor relationships, and collaborated with accounting on budget forecasting. Recognized for service reliability and instrumental in website development and grant procurement through RFPs and RFQs.
Education
Advanced Strategic Project Management Certification at Villanova University
January 1, 2003 - December 31, 2003Micro-Computer Science & Technology at Metropolitan Community College
January 1, 1995 - December 31, 1995Micro-Computer Science & Technology at Metropolitan Community College
January 1, 1995 - December 31, 1995Micro-Computer Science & Technology at Metropolitan Community College
January 1, 1995 - December 31, 1995Advanced Strategic Project Management Certification at Villanova University
January 1, 2003 - December 31, 2003Micro-Computer Science & Technology at Metropolitan Community College
January 1, 1995 - December 31, 1995Qualifications
Advanced Strategic Project Management Certification (PMP)
January 1, 2003 - December 31, 2003Change Management courses
January 1, 2003 - December 31, 2023Stakeholder & Process management
January 1, 2007 - December 31, 2023Agile & Scrum procedures & practice
January 1, 2015 - December 31, 2023Advanced Strategic Project Management Certification (PMP)
January 1, 2003 - December 31, 2003Micro-Computer Science & Technology
January 1, 1995 - December 31, 1995Change Management courses
January 1, 2003 - January 1, 2023Stakeholder & Process management
January 1, 2007 - January 1, 2023Agile & Scrum procedures & practice
January 1, 2015 - January 1, 2023Advanced Strategic Project Management Certification (PMP)
January 1, 2003 - December 31, 2003Change Management courses
January 1, 2003 - January 1, 2023Stakeholder & Process management
January 1, 2007 - January 1, 2023Agile & Scrum procedures & practice
January 1, 2015 - January 1, 2023Advanced Strategic Project Management Certification (PMP)
January 1, 2003 - December 31, 2003Change Management courses
January 1, 2003 - December 31, 2023Stakeholder & Process management
January 1, 2007 - December 31, 2023Agile & Scrum procedures & practice
January 1, 2015 - December 31, 2023Industry Experience
Financial Services, Telecommunications, Software & Internet, Professional Services, Non-Profit Organization
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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