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Hi, I'm Matthew, an IT Support Specialist with a strong background in customer support, technical services, and issue resolution. I enjoy working under pressure and take pride in delivering high-quality work while meeting deadlines. I'm a quick and flexible learner who adapts easily to new environments. Currently, I work remotely as an AI Trainer, developing coding models in Java and Web 3.0 to help improve AI understanding of technical terminology. I also enjoy translating complex technical issues into simpler language to support users who may not have a technical background.…Hi, I'm Matthew, an IT Support Specialist with a strong background in customer support, technical services, and issue resolution. I enjoy working under pressure and take pride in delivering high-quality work while meeting deadlines. I'm a quick and flexible learner who adapts easily to new environments. Currently, I work remotely as an AI Trainer, developing coding models in Java and Web 3.0 to help improve AI understanding of technical terminology. I also enjoy translating complex technical issues into simpler language to support users who may not have a technical background.

Matthew M. Wilson

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Hi, I'm Matthew, an IT Support Specialist with a strong background in customer support, technical services, and issue resolution. I enjoy working under pressure and take pride in delivering high-quality work while meeting deadlines. I'm a quick and flexible learner who adapts easily to new environments. Currently, I work remotely as an AI Trainer, developing coding models in Java and Web 3.0 to help improve AI understanding of technical terminology. I also enjoy translating complex technical issues into simpler language to support users who may not have a technical background.…Hi, I'm Matthew, an IT Support Specialist with a strong background in customer support, technical services, and issue resolution. I enjoy working under pressure and take pride in delivering high-quality work while meeting deadlines. I'm a quick and flexible learner who adapts easily to new environments. Currently, I work remotely as an AI Trainer, developing coding models in Java and Web 3.0 to help improve AI understanding of technical terminology. I also enjoy translating complex technical issues into simpler language to support users who may not have a technical background.

Available to hire

Hi, I’m Matthew, an IT Support Specialist with a strong background in customer support, technical services, and issue resolution. I enjoy working under pressure and take pride in delivering high-quality work while meeting deadlines. I’m a quick and flexible learner who adapts easily to new environments.

Currently, I work remotely as an AI Trainer, developing coding models in Java and Web 3.0 to help improve AI understanding of technical terminology. I also enjoy translating complex technical issues into simpler language to support users who may not have a technical background.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Intermediate

Portuguese

Intermediate

Japanese

Beginner

Work Experience

AI Trainer – Development at Outlier AI

December 1, 2023 - June 7, 2024

Develop high level coding models in Java and Web 3.0 methodologies to improve AI understanding of technical terminology. Translate technical issues into common language to support non-technical users understanding of environment. Document and update knowledge database for future resolution needs.

Apple Level 2 Technical Support Specialist at Concentrix

April 1, 2022 - November 30, 2023

Provide second level technical support via phone, email and chat to resolve customer device issues. Update customer relations database with resolution details. Document and update technical database of uncommon issues to assist other support specialists to resolve issues. Complete technical writeups to common language to assist users via a direct support database.

Stock & Customer Services at Marshall’s/Homesense (TJX)

September 1, 2021 - November 30, 2022

Customer service and cashier duties. Restock inventory on floor for customer purchase. Clean and maintain the store.

Parts Coordinator at Deacro Industries

February 1, 2020 - September 30, 2020

Organized and maintained Parts Supply room while maintaining accurate inventory database. Investigated and resolved issues with parts orders.