Hi, I’m Saurav Ranjan Dash, a Senior Technical Solution Analyst / Senior Business Analyst with 13+ years of experience in managing and resolving complex technical challenges, leading high-performing teams, and driving customer satisfaction. I have built expertise in SQL, data analysis, data visualization, and end-to-end technical support across healthcare and enterprise platforms. Based in Bangalore, India, I act as a bridge between business needs and technical solutions, gathering requirements and translating them into system enhancements that meet business goals. I thrive in fast-paced, mission-critical environments, optimize SQL queries, develop data-driven reports, and mentor teammates through onboarding and enablement. I am skilled at stakeholder management, SLA adherence, and cross-functional collaboration with onshore-offshore teams, and I enjoy turning data into actionable insights that improve operations and outcomes.

Saurav Ranjan Dash

Hi, I’m Saurav Ranjan Dash, a Senior Technical Solution Analyst / Senior Business Analyst with 13+ years of experience in managing and resolving complex technical challenges, leading high-performing teams, and driving customer satisfaction. I have built expertise in SQL, data analysis, data visualization, and end-to-end technical support across healthcare and enterprise platforms. Based in Bangalore, India, I act as a bridge between business needs and technical solutions, gathering requirements and translating them into system enhancements that meet business goals. I thrive in fast-paced, mission-critical environments, optimize SQL queries, develop data-driven reports, and mentor teammates through onboarding and enablement. I am skilled at stakeholder management, SLA adherence, and cross-functional collaboration with onshore-offshore teams, and I enjoy turning data into actionable insights that improve operations and outcomes.

Available to hire

Hi, I’m Saurav Ranjan Dash, a Senior Technical Solution Analyst / Senior Business Analyst with 13+ years of experience in managing and resolving complex technical challenges, leading high-performing teams, and driving customer satisfaction. I have built expertise in SQL, data analysis, data visualization, and end-to-end technical support across healthcare and enterprise platforms. Based in Bangalore, India, I act as a bridge between business needs and technical solutions, gathering requirements and translating them into system enhancements that meet business goals.

I thrive in fast-paced, mission-critical environments, optimize SQL queries, develop data-driven reports, and mentor teammates through onboarding and enablement. I am skilled at stakeholder management, SLA adherence, and cross-functional collaboration with onshore-offshore teams, and I enjoy turning data into actionable insights that improve operations and outcomes.

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Language

English
Fluent

Work Experience

Senior Technical Solution Analyst / Senior Business Analyst at Oracle Cerner
February 1, 2023 - Present
SME in PowerChart EMR support, optimizing clinical systems; delivered value across diagnostics, maintained SLA excellence, managed client stakeholders, and drove process improvements in a mission-critical healthcare environment. Achievements include 100% SLA adherence, 100% incident resolution within SLA, zero backlog of 60/90+ day SRs, and >90% stakeholder satisfaction; mentored junior members and led requirements workshops; developed SQL-based clinical/operational reports.
Senior Technical Support Analyst at eProductivity Software
February 1, 2023 - October 27, 2025
Provided end-to-end technical support for PrintSmith Vision product; collaborated across QA, engineering, and production; implemented dashboards and data diagnostics; achieved 95%+ SLA compliance and 90%+ uptime; led RCA investigations and reduced ticket recurrence.
Technical Support Analyst, Business Analyst at Electronics For Imaging (EFI)
April 1, 2022 - October 27, 2025
Supported EFI’s digital print ecosystem; launched self-service reporting portal reducing turnaround by 40%; documented KDB; resolved 95%+ Tier 1/2 tickets within SLA; improved product diagnostics efficiency by 30%; enhanced client engagement and retention.
Lead Technical Support at Emart Solutions India Pvt Ltd
July 31, 2016 - October 27, 2025
Led enterprise-grade technical support for loyalty/engagement platforms; maintained 98%+ client satisfaction and 99.9% system uptime; automated recurring tasks; reduced issue resolution time by 35%; minimized recurrence by 30% through permanent fixes.
Software Engineer – Technical Support at Emart Solutions India Pvt Ltd
April 30, 2015 - October 27, 2025
Supported loyalty program backend; collaborated with product teams to deploy enhancements; provided customer insights via data analytics; mentored peers; ensured SLA adherence and uptime.

Education

Bachelor of Technology at College of Engineering, Bhubaneswar, Bhubaneswar
January 11, 2030 - October 27, 2025

Qualifications

Data Science Specialization (in progress)
January 11, 2030 - October 27, 2025
PMP Project Management - Fundamental concepts for beginners
January 11, 2030 - January 1, 2025
Looker Studio for Beginners
January 11, 2030 - January 1, 2025
Communication Skills Master Class for Life
January 11, 2030 - January 1, 2022
Time Management Course: Raise Personal Productivity
January 11, 2030 - January 1, 2020
Conflict Management with Emotional Intelligence
January 11, 2030 - January 1, 2020

Industry Experience

Healthcare, Software & Internet, Retail, Professional Services