I am a highly passionate individual who thrives upon seeking new challenges through my career as Analyst. My initial years of working in tech industry push me to go further in discovering more things in it. I am motivated to join a group to grow together with the company, I have experience as customer servic, quality analysis/ quality control for customer service, and quality analyst operational specialist in trust and safesty field, my achievement I got award Spot Bonus in the "Outstanding Individual: Best Biggest Progres on 2023 at Bytedance (Tiktok) I hope always bring positive energy Have a nice day!

Sukma Yudha Wiguna

I am a highly passionate individual who thrives upon seeking new challenges through my career as Analyst. My initial years of working in tech industry push me to go further in discovering more things in it. I am motivated to join a group to grow together with the company, I have experience as customer servic, quality analysis/ quality control for customer service, and quality analyst operational specialist in trust and safesty field, my achievement I got award Spot Bonus in the "Outstanding Individual: Best Biggest Progres on 2023 at Bytedance (Tiktok) I hope always bring positive energy Have a nice day!

Available to hire

I am a highly passionate individual who thrives upon seeking new challenges through my career as Analyst. My initial years of working in tech industry push me to go further in discovering more things in it. I am motivated to join a group to grow together with the company, I have experience as customer servic, quality analysis/ quality control for customer service, and quality analyst operational specialist in trust and safesty field, my achievement I got award Spot Bonus in the "Outstanding Individual: Best Biggest Progres on 2023 at Bytedance (Tiktok)
I hope always bring positive energy
Have a nice day!

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Language

English
Advanced
Malay
Intermediate

Work Experience

Quality Analyst and Operational Specialist at ByteDance / TikTok
July 1, 2022 - June 30, 2024
Quality analyst and operations specialist focusing on policy adherence, content quality assurance, and process improvements across platforms.
Customer Support / Live Chat Agent at Shopee (via VADS)
April 1, 2020 - July 31, 2021
Handled customer inquiries and live chat, ensuring policy compliance and timely issue resolution.
Customer Operations Team Member at Fishiohome
July 1, 2024 - September 30, 2024
Contributed to customer operations, addressing issues and coordinating with cross-functional teams to maintain service quality.
QA Language & Labeling English - Malaysia at Appen
April 1, 2025 - Present
Quality assurance and language labeling for English-language projects in the Malaysia region.
AI Trainer & Response at Outlier
January 1, 2025 - Present
Provide AI trainer responsibilities and response handling for model improvement and training.

Education

Bachelor of English Education at Peradaban University
January 1, 2012 - January 1, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Retail, Telecommunications