Quality Analyst and Operational Specialist at ByteDance / TikTok

Quality analyst and operations specialist focusing on policy adherence, content quality assurance, and process improvements across platforms.

Customer Support / Live Chat Agent at Shopee (via VADS)

Handled customer inquiries and live chat, ensuring policy compliance and timely issue resolution.

Customer Operations Team Member at Fishiohome

Contributed to customer operations, addressing issues and coordinating with cross-functional teams to maintain service quality.

Freelance Content Creator & Video Editor at YouTube & TikTok

Produced AI-assisted video content; achieved 1M+ views; maintained consistent publishing and analyzed performance to improve reach and engagement.

AI Trainer & Response at RLHF Indonesia

Evaluated AI-generated transcriptions and speech outputs, delivered actionable feedback to improve model performance; calibrated prompts and guidelines for multilingual data.

Quality Analyst & Operational Specialist at ByteDance / TikTok

QA/QC - Manage Service Quality; supported moderation guidelines; ensured data accuracy and policy compliance; cross-functional collaboration.

Quality Analyst – Game Content Moderation at Thoth AI

Quality audits of in-game content; identified policy violations and edge cases; adapted moderation standards to Indonesian context; collaborated with cross-functional teams.

CS Live Chat Agent at Shopee, VADS

Provided real-time customer support for orders, payments, and product issues; identified root causes and suggested process improvements.

Product Researcher & VA, at Clearwaters LLC

Conducted data-driven product research using Keepa and marketplace analytics to identify high-demand, high-margin opportunities Analyzed sales trends, pricing dynamics, and competition to support profitable product selection and launch decisions Ensured product listings met platform compliance standards, reducing risk of listing rejection or policy violations Developed SOPs and documentation to improve team consistency, onboarding efficiency, and research quality Supported hiring and training of junior researchers, providing feedback and performance evaluation to improve team output Collaborated with management to refine product research strategy and optimize operational workflows