Available to hire
International experienced Customer Success Manager and Digital Marketing Specialist with 15+ years in customer relationship management, account management, sales consulting, digital advertising, and online business growth. Strong track record supporting international clients, understanding customer needs, delivering tailored solutions, and improving customer satisfaction.
Expert in Google Ads/PPC, SEO/SEM, conversion rate optimization, analytics, and digital marketing strategy. Experienced working remotely with international teams and clients across various industries, with strong communication, problem-solving, and results-driven mindset.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
German
Fluent
English
Fluent
Work Experience
Performance Marketing Manager at Sales Angels / Saleway GmbH
July 1, 2022 - August 31, 2025Managed and supported international clients with Google Ads and digital advertising strategies. Acted as trusted advisor, aligned solutions to client objectives, maintained regular communication, and provided strategic recommendations. Optimized Google Search, Shopping, Performance Max, and remarketing campaigns. Analyzed campaign performance, KPIs, and ROI to identify improvement opportunities. Conducted keyword research, competitor and market research. Created and tested advertising messages to improve conversion rates, and evaluated customer websites, user experience, landing pages, and the conversion process. Supported clients in increasing sales performance through data-driven strategies and delivered performance reporting.
Digital Marketing Manager at Sendvalumoneytransfer
April 1, 2019 - July 31, 2022Developed and executed digital marketing strategies across SEO, SEM, PPC, email marketing, social media, and display advertising. Managed customer acquisition campaigns and analyzed customer behavior. Optimized customer journeys and conversion funnels. Collaborated with internal teams and external partners to improve customer experience. Created landing pages and supported website optimization. Monitored campaign results and prepared performance reports. Identified growth opportunities through market research and analytics.
Head of SEO | Branding | SEM at Africuni Bank
November 1, 2018 - April 30, 2019Managed digital brand strategy and online positioning. Analyzed market trends, competitors, and customer behavior. Developed SEO and SEM strategies to increase visibility and customer acquisition. Coordinated freelancers and external partners. Managed content strategies, link-building activities, and digital growth projects. Supported business development through digital marketing initiatives.
PPC Consultant at Cleooc.com
March 1, 2016 - March 31, 2018Created, managed, and optimized Google Ads and Bing Ads campaigns. Conducted keyword research and competitor analysis. Developed PPC strategies aligned with client objectives. Performed A/B testing and campaign optimization. Analyzed performance data and provided recommendations. Managed client communication and reporting.
Project Manager
September 1, 2015 - April 30, 2017Managed projects end-to-end from planning through successful completion. Coordinated internal teams, external partners, and stakeholders. Managed deadlines, budgets, and project documentation. Maintained professional communication with clients. Identified risks and implemented solutions.
Account Manager (Google AdWords) at TeleTech
October 1, 2014 - August 31, 2015Managed a portfolio of SMB customers using Google advertising products. Provided customer support, consulting, and strategic guidance. Built strong relationships with clients and acted as main point of contact. Analyzed customer accounts and advertising performance data. Identified customer needs and developed tailored solutions. Delivered presentations and recommendations to improve customer results, collaborating with Google specialists and engineers to ensure high-quality customer experience and satisfaction.
Online Marketing Consultant at Upwork
October 1, 2014 - July 31, 2018Consulted international clients on digital marketing, customer acquisition, and online growth strategies. Managed PPC campaigns across Google Ads, Bing Ads, and social media platforms. Developed advertising strategies aligned to customer goals and business requirements. Created social media campaigns and lead-generation strategies. Analyzed client businesses and recommended improvements to enhance online visibility and customer engagement.
Care Centre Administrator at Hertz
August 1, 2011 - October 31, 2014Provided customer support via phone and email. Assisted customers with reservations, account questions, and service issues. Managed customer accounts and updated customer information. Resolved billing inquiries and customer concerns. Processed applications and maintained accurate records. Worked closely with operational teams to ensure excellent service delivery and supported customer satisfaction through fast and effective problem solving.
Sales & Marketing Executive at Yves Rocher Germany
April 1, 1998 - June 30, 2000Conducted telephone sales and customer retention campaigns. Re-activated inactive customers through targeted communication. Advised customers about products and promotions. Supported sales growth through relationship-based selling.
Education
Qualifications
Industry Experience
Financial Services, Retail, Professional Services, Software & Internet, Travel & Hospitality, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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