IT Expert (UX, Service Design, Innovation Coaching) at Roche

Led service design and user experience initiatives across internal digital platforms and innovation programs, enabling human-centred, scalable solutions within a complex global enterprise. Acted as a strategic partner to IT, business, and HR stakeholders to improve employee experience, accelerate discovery, and embed design-led ways of working. Key Responsibilities - Led end-to-end service design and UX for internal digital products and services, from discovery and research through prototyping, testing, and delivery - Designed and facilitated user-centred research (interviews, workshops, journey mapping, usability testing) to uncover employee needs and systemic pain points - Translated complex business, technical, and organisational challenges into clear service blueprints, UX concepts, and actionable insights Built and scaled design frameworks, toolkits, and self-service platforms to support rapid experimentation and early-stage product/service discovery Partnered closely with engineering, product, HR, and leadership teams to align user needs with business strategy and technical feasibility Mentored and coached cross-functional teams in service design, UX, and design thinking practices, fostering autonomy and shared ownership Supported internal innovation programs and accelerators, guiding teams through problem framing, ideation, prototyping, and validation Established UX and service design standards to improve consistency, quality, and impact across internal solutions Facilitated workshops and learning sessions to build design maturity and customer-centric mindset across the organisation Acted as a connector between internal teams and external innovation ecosystems, accelerating learning and adoption of new approaches Impact & Outcomes Improved employee experience across multiple internal platforms and services Accelerated decision-making and reduced duplication through shared service design processes Enabled teams to move from ideas to validated concepts faster through structured discovery and prototyping Strengthened organisational capability in UX, service design, and innovation practices

Group Innovation Expert and Coach at Ringier

Led the Internal Accelerator program, enabling cross-functional teams to design, validate, and scale digital products, services, and processes within a complex media organisation. Combined service design, UX, and agile delivery to bridge business strategy, technology, and user needs, while strengthening innovation capability across the company. Key Responsibilities • Led the end-to-end Internal Accelerator program, guiding teams from problem discovery through prototyping, validation, and pilot delivery • Applied service design and UX methodologies (user research, journey mapping, service blueprints, prototyping, testing) to complex organisational and product challenges • Coached and mentored product, engineering, and business teams in user-centred design, agile ways of working, and experimentation • Facilitated design sprints, discovery workshops, and retrospectives to support evidence-based decision-making • Partnered closely with senior leadership and stakeholders to align accelerator initiatives with business strategy and portfolio priorities • Supported teams in problem framing, value proposition design, and MVP definition, ensuring user needs and business impact were clearly articulated • Embedded Scrum and SAFe-aligned rituals, helping teams navigate delivery within a matrix organisation • Designed and refined innovation processes, tools, and playbooks to enable repeatable and scalable experimentation • Acted as a connector between internal teams and external ecosystems, supporting technology scouting and learning • Built strong collaboration across editorial, technology, data, and business units within the media landscape ------IMPACT AND OUTCOMES--------- • Enabled multiple teams to move from ideas to validated concepts and pilots within short innovation cycles • Increased organisational capability in service design, UX, and agile delivery • Improved cross-department collaboration and shared ownership of innovation initiatives • Reduced risk by validating assumptions early through user research and prototyping