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Hi, I'm Sadia Sami, a Data Science Consultant and AI Project Manager with over eight years of experience working across banking, telecom, and e-commerce sectors. I specialize in leading AI initiatives, improving virtual assistant interactions, and enhancing machine learning models to optimize customer journeys and deliver impactful AI solutions. I thrive on collaborating with cross-functional teams to evaluate business use cases, develop strategic roadmaps, and implement innovative AI technologies. My passion lies in turning complex data insights into actionable business improvements that elevate customer experience and operational efficiency.…Hi, I'm Sadia Sami, a Data Science Consultant and AI Project Manager with over eight years of experience working across banking, telecom, and e-commerce sectors. I specialize in leading AI initiatives, improving virtual assistant interactions, and enhancing machine learning models to optimize customer journeys and deliver impactful AI solutions. I thrive on collaborating with cross-functional teams to evaluate business use cases, develop strategic roadmaps, and implement innovative AI technologies. My passion lies in turning complex data insights into actionable business improvements that elevate customer experience and operational efficiency.

Sadia Sami

AI Strategy Consultant, AI Engineer, Data Scientist, +2

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Hi, I'm Sadia Sami, a Data Science Consultant and AI Project Manager with over eight years of experience working across banking, telecom, and e-commerce sectors. I specialize in leading AI initiatives, improving virtual assistant interactions, and enhancing machine learning models to optimize customer journeys and deliver impactful AI solutions. I thrive on collaborating with cross-functional teams to evaluate business use cases, develop strategic roadmaps, and implement innovative AI technologies. My passion lies in turning complex data insights into actionable business improvements that elevate customer experience and operational efficiency.…Hi, I'm Sadia Sami, a Data Science Consultant and AI Project Manager with over eight years of experience working across banking, telecom, and e-commerce sectors. I specialize in leading AI initiatives, improving virtual assistant interactions, and enhancing machine learning models to optimize customer journeys and deliver impactful AI solutions. I thrive on collaborating with cross-functional teams to evaluate business use cases, develop strategic roadmaps, and implement innovative AI technologies. My passion lies in turning complex data insights into actionable business improvements that elevate customer experience and operational efficiency.

Available to hire

Hi, I’m Sadia Sami, a Data Science Consultant and AI Project Manager with over eight years of experience working across banking, telecom, and e-commerce sectors. I specialize in leading AI initiatives, improving virtual assistant interactions, and enhancing machine learning models to optimize customer journeys and deliver impactful AI solutions.

I thrive on collaborating with cross-functional teams to evaluate business use cases, develop strategic roadmaps, and implement innovative AI technologies. My passion lies in turning complex data insights into actionable business improvements that elevate customer experience and operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

AI Specialist - Customer Care Platforms at Etisalat

February 1, 2022 - Present

Leading AI projects from evaluation and scoping to delivery, collaborating with executive leadership to define strategic objectives and measurable success criteria. Analyzed customer data such as NPS and USSD metrics to identify pain points, achieving a 29-point NPS improvement. Integrated ChatGPT with FAQs to increase chat completion rates to 70%. Managed design and testing of customer virtual assistants including vocalized inputs, and led a team validating predicted intents using Auto-ML to reduce misidentifications. Reduced call center interactions by 1.3 million calls and achieved a 39% reduction in complaints by embedding complaint use cases into the Virtual Assistant. Managed AI dashboards and tools performance and vendor relationships throughout solution development and rollout. Communicated findings to stakeholders to ensure alignment and transparency.

Data Scientist Consultant at Freelance

January 31, 2022 - August 28, 2025

Developed AI demand forecasting algorithms for supply chain management use-cases for Colgate Pakistan as part of LiberaTrade AI projects, delivering customized AI solutions for clients.

Team Lead - Data Scientist at Social Pie (Private) Limited

September 30, 2021 - August 28, 2025

Led a team focusing on advanced analytics and machine learning for multi-language social media sentiment analysis, including Urdu and Roman Urdu. Developed algorithms for question classification, transliteration, emoticon and emoji detection, and sentiment recognition. Enhanced analytical capabilities using internal and third-party data. Created data collection action plans and collaborated with stakeholders to derive actionable insights. Mentored and recruited data science talent fostering continuous learning.

Data Scientist at Binary Vibes Private Limited

December 31, 2019 - August 28, 2025

Used text analytics and machine learning to transform unstructured text data into quantitative insights and predictive sentiment and intent models. Developed NLP algorithms including entity sentiment recognition, gender classification, profanity detection, and topic modeling. Executed proof of concept for Urdu speech-to-text conversion on Google Cloud Platform. Delivered ad-hoc analyses and presented findings clearly to stakeholders.

Product Development Engineer at Habib Bank Limited (HBL)

June 30, 2019 - August 28, 2025

Led the launch of the HBL Mobile App in UAE, developing RESTful APIs with .NET Entity Framework. Integrated third-party APIs for receipt generation, managed database migration, and webforms for back-office operations. Collaborated with QA for testing and bug fixes to ensure smooth app functionality and deployment.