Sadiel De Los Santos

Hey!👋 I’m Osvaldo, a 23-year-old bilingual professional from the Dominican Republic 🇩🇴 with a Bachelor’s degree in International Business. I have over three years of experience in customer service and technical support in differents instituntions including ITSC and VERIZON. also i have a strong background in appointment setting. I’m passionate about helping businesses connect with clients, building long-lasting relationships that drive growth and giving then the right follow ups. 🚀

With over three years in Customer Service and Technical support Operations I been improving my skills allowing me to move to the Sales Operations, I’ve developed key skills in effective communication, orders management, and closing calls by the right way. I also previously led a department at ITSC, where I managed network homologation, report handling, and organized meetings. My adaptability and expertise in operations management, sales support, and technical operations make me a versatile asset across industries.

Core Skills & Experience

📅 Appointment Setting: Skilled in efficiently scheduling and following up with clients to ensure smooth communication and high retention.

🛠️ Customer Support: 3+ years of experience in customer service, handling both in-person and remote client needs.

💻 Technical Support: Six months of Tier 1 & 2 support for Verizon, with expertise in troubleshooting and exceptional customer care.

🌍 Bilingual Communication: Native fluency in English 🇺🇸 and Spanish 🇪🇸, ensuring seamless interactions with diverse clients.

Event Promotion & Design: Experience in event publicity, social media design, and logo creation for enhanced brand engagement.

Professional Highlights

Customer Service Representative | Verizon Wireless
Maintained a 92% client satisfaction rating by skillfully resolving inquiries, scheduling appointments, and delivering quality support.

Technical Support Specialist | Various Clients
Provided remote and on-site tech support, specializing in efficient troubleshooting and personalized customer care.

Why Work With Me?
I am dedicated to delivering excellent client experiences and ensuring every customer feels valued and supported. My combination of tech skills and customer service expertise is an asset to any business looking to strengthen client relationships and optimize appointment scheduling. 🌟

Let’s connect and discuss how I can help you achieve your business goals with dependable, effective support! 🤝

Do me a favor! have a great day.