Available to hire
Hi I’m looking for creative roles such as improving AI responses and working in media production. I have a good ear for music and am ideal for any relevant tasks.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Implementation at MyWay Digital Health
February 1, 2022 - May 1, 2025NHS-commissioned service; worked with GP surgeries to implement the diabetic self‑care platform; planned new engagement approaches.
Call Handler (NHS 119) at Teleperformance
March 1, 2020 - December 31, 2021Covid-19 related calls; organised testing and scenarios; liaised with multiple departments to ensure safe caller journeys and complete information.
Customer Service / Dispatcher at Echo -U
November 1, 2019 - March 31, 2020Taking calls from businesses chasing deliveries; raising investigations and complaints; liaising with depots/drivers.
Customer Service / Billing at Whistl
September 1, 2019 - November 30, 2019Calls & emails regarding program and account queries; investigating billing and contract terms; probation tasks including dealership calls.
Kitchen Porter at Pacino’s (Italian Restaurant)
December 1, 2018 - June 30, 2019Kitchen porter; cleaning dishes & cutlery; under training for chef; helped with prep work.
Engineer Dispatcher at SEV (BT Fleet)
February 1, 2018 - November 30, 2018Taking bookings from contract customers; planning engineers’ work; liaising with manufacturers for bespoke engineering solutions.
Reception / Admin / Customer Service at Parcelforce Worldwide
June 1, 2015 - December 31, 2017Outstanding call handling; customer service; verifying parcels/documents; liaising with partners and managing bookings.
Collections Agent at Compello Group
November 1, 2014 - January 31, 2015Negotiating repayment plans; guiding debtors; signposting to debt charities where appropriate.
Refinance Admin at Volkswagen Financial Services
February 1, 2014 - June 30, 2014Verified and submitted customer applications for underwriting; contract creation.
Engineer Dispatcher at IMS : Tesco National Operations Centre
August 1, 2013 - September 30, 2013Taking calls from stores; organizing engineer jobs; problem identification and route planning.
Event Staff at Event People & Unicom / Intelligent Talk
January 1, 2013 - December 31, 2013Assisted at large events (kiosks, bars, stewarding); B2B sales and tele-canvas activities.
Health Advisor at NHS Direct 111
August 1, 2012 - February 28, 2013Took health calls; disposition guidance; booked OOH doctor visits; liaised with nurses when advising patients.
Co-Pack at DHL for Cadbury's
June 1, 2012 - July 31, 2012Packing boxes; shrink-wrapping; quality control.
Waiter & Barman at Pitchside Restaurant, DoubleTree Hilton Hotel
October 1, 2009 - January 31, 2011Waiter & barman; hosting; room service; housekeeping.
Catalogue Distributor at Kleeneze
January 1, 2006 - June 30, 2006Catalogue distribution (half year).
Teaching Assistant (Volunteer) at Denbigh School
January 1, 2006 - December 31, 2009KS3 Music teaching assistant (volunteer).
Floor Staff at Club Republic (Leicester)
January 1, 2011 - June 30, 2011Floor staff and customer service.
Education
BSc (Hons): Audio & Recording Technology at De Montfort University, Leicester
January 1, 2010 - December 31, 2012Year One passed (120 credits), was eligible to continue to Year Three
A2 Levels at Denbigh School, Milton Keynes
January 1, 2008 - December 31, 2009GCSEs at Denbigh School, Milton Keynes
January 1, 2006 - December 31, 2007Qualifications
BIT applying Business Improvement Techniques (Level 2)
January 1, 2019 - December 1, 2025ASDAN Career Planning Certificate (Level 2)
January 1, 2009 - December 1, 2025Italian Grade 6 (Level 1)
January 1, 2008 - December 1, 2025Introducing Astronomy (with the Open University) (10 UCAS points)
January 1, 2008 - December 1, 2025Industry Experience
Education, Healthcare, Media & Entertainment, Professional Services, Software & Internet
A collection of my various interests. I made/wrote/performed everything on the site except where noted.
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