SA FRIN SHERIF

Available to hire

I am a dedicated and adaptable professional with over five years of experience in customer service, sales, office management, and marketing.

About

I am a dedicated and adaptable professional with over five years of experience in customer service, sales, office management, and marketing. I excel at handling customer interactions, managing teams, and streamlining processes with expertise in problem-solving, communication, and working under pressure. Currently, as a Marketing Executive at a leading printing shop, I manage large-scale banner printing projects for high-profile clients, contributing to sales exceeding 4 million. I focus on promoting products, managing social media, and engaging with customers to enhance brand visibility.

I am always eager to learn, take on new challenges, and contribute effectively to a growing organization. My strong ability to maintain strong client relationships and oversee efficient office and team operations has enabled me to deliver timely project completions and exceed customer expectations consistently.

  • 3 years' experience
  • Joined August 2025

Languages

  • Sinhala, SinhaleseAdvanced
  • EnglishAdvanced
  • TamilIntermediate

Industry experience

  • Consumer Goods
  • Retail
  • Travel & Hospitality
  • Professional Services
  • Media & Entertainment
  • Software & Internet

Work experience· 7 roles

Front Office Manager · Leaf Digital Printing (Ranpath Paper) Pvt LtdDec 2025 – Aug 2025

Oversaw client interactions, order management, and the printing process. Played a key role in building strong client relationships, ensuring timely delivery, and managing team operations effectively.

Trainee Tour Executive · Apple Holidays Pvt LtdDec 2023 – Aug 2025 · 1 yr 9 mos

Enhanced organizational and communication skills while providing insight into delivering exceptional client experiences.

Customer Care Executive · UberDec 2023 – Aug 2025 · 1 yr 9 mos

Gained extensive experience in customer service, resolving inquiries, and ensuring a seamless experience for users. Effectively managed high volumes of customer interactions, demonstrating exceptional problem-solving skills and maintaining composure under pressure.

Trainee Tour Executive · Apple Holidays Pvt LtdDec 2023 – Aug 2025 · 1 yr 9 mos
Customer Care Executive · UberJan 2023 – Aug 2025 · 2 yrs 8 mos
Marketing Executive · Leaf Digital Printing (Ranpath Paper) Pvt LtdJan 2023 – Present · 3 yrs 11 mos
Marketing Executive · Leaf Digital Printing (Ranpath Paper) Pvt LtdJan 2023 – Present · 3 yrs 11 mos

Education

BMS Certificate course in Business Administration · Aquinas University College2023
BMS Certificate Course in Business Administration · Aquinas University College2023 – 2025

Certifications and awards

Diploma in English2019
Diploma in English2019 – 2025
BMS Certificate Course in Business Administration2023 – 2025

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