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I am a dedicated professional with over 7 years of experience in customer support and small business management, committed to delivering exceptional client experiences. I have strong organizational skills that help optimize productivity and a creative problem-solving approach, especially skilled in Adobe Creative Suite and adapting quickly to new technologies. Fully bilingual in English and French, I excel in seamless communication and teamwork. I thrive in dynamic environments and am passionate about community engagement and providing technical and customer support with a positive impact.…I am a dedicated professional with over 7 years of experience in customer support and small business management, committed to delivering exceptional client experiences. I have strong organizational skills that help optimize productivity and a creative problem-solving approach, especially skilled in Adobe Creative Suite and adapting quickly to new technologies. Fully bilingual in English and French, I excel in seamless communication and teamwork. I thrive in dynamic environments and am passionate about community engagement and providing technical and customer support with a positive impact.

Sahar Chahbani

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I am a dedicated professional with over 7 years of experience in customer support and small business management, committed to delivering exceptional client experiences. I have strong organizational skills that help optimize productivity and a creative problem-solving approach, especially skilled in Adobe Creative Suite and adapting quickly to new technologies. Fully bilingual in English and French, I excel in seamless communication and teamwork. I thrive in dynamic environments and am passionate about community engagement and providing technical and customer support with a positive impact.…I am a dedicated professional with over 7 years of experience in customer support and small business management, committed to delivering exceptional client experiences. I have strong organizational skills that help optimize productivity and a creative problem-solving approach, especially skilled in Adobe Creative Suite and adapting quickly to new technologies. Fully bilingual in English and French, I excel in seamless communication and teamwork. I thrive in dynamic environments and am passionate about community engagement and providing technical and customer support with a positive impact.

Available to hire

I am a dedicated professional with over 7 years of experience in customer support and small business management, committed to delivering exceptional client experiences. I have strong organizational skills that help optimize productivity and a creative problem-solving approach, especially skilled in Adobe Creative Suite and adapting quickly to new technologies.

Fully bilingual in English and French, I excel in seamless communication and teamwork. I thrive in dynamic environments and am passionate about community engagement and providing technical and customer support with a positive impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Fluent

Work Experience

Receptionist & Administrative Assistant at PIA - Portail de l'Immigrant Association, French Association

April 30, 2025 - August 28, 2025

Greeted and assisted individuals attending immigrant services, ensuring a welcoming experience. Supported administrative tasks including Excel spreadsheets, printing, file organization, and assisted in creative event-related design tasks.

Moderator & Engagement Specialist at Social Element

February 1, 2025 - Present

Monitor and moderate online content to ensure compliance with community guidelines and foster a safe digital space. Engage with online communities to facilitate interaction and promote positive engagement.

iOS Advisor (Tier 1) at Teleperformance

January 31, 2025 - August 28, 2025

Provided technical support for iOS devices including troubleshooting and issue resolution via remote screen sharing. Performed remote diagnostics to identify device issues and stay updated on the latest iOS features. Maintained accurate case logging with 97% accuracy.

Technical Customer Service at Alorica

October 31, 2024 - August 28, 2025

Managed over 25 customer calls daily delivering bilingual support in English and French for system navigation, invoices, and returns. Documented over 80 cases weekly ensuring follow-up and team communication. Resolved 95% of issues on first call using active listening and problem-solving skills.

Graphic Design Assistant at In-depth Marketing

July 31, 2023 - August 28, 2025

Designed and delivered 15+ print and social media projects with a 95% on-time delivery rate, enhancing brand visibility and client satisfaction. Created over 20 design mock-ups aligned with client objectives.