Sahar Kassem

Assist in resolving customer complaints and concerns, improving satisfaction and retention. Process applications and evaluate accounts by verifying eligibility and required documentation, including reviewing immigration documents through the USCIS SAVE system. Review and/or enter required data to issue determinations accurately and timely; correct data entry errors found after supervisor review. Process document authentications and apostilles for the Great Seal. Support coworkers with complex transactions and customers; help navigate procedures and procedural changes using manuals and procedural references. Compile reports and respond to correspondence; process vehicle registrations, title transfers, and title corrections for dealerships and individuals by reviewing appropriate documentation. Review RD-108s, correct CVR errors, research dealer transactions, answer dealer questions, and educate dealership agents on procedural information. Handle high-volume telephone and over-the-counte

Oversee restaurant operations and ensure smooth workflow while maintaining a positive restaurant culture. Provide excellent guest experiences by greeting diners, interacting with a variety of people, and addressing needs. Create work schedules aligned with business demands, ensure compliance with hygiene regulations, and train new employees to meet expectations. Organize and take inventory of supplies. Maintain weekly and monthly payroll for staff, count cash registers, and support efficient daily operations.

Greet patients and visitors, answer phone calls and emails, and maintain an organized front desk. Schedule appointments and follow-ups, call patients with reminders, and keep the office schedule up to date. File medical records and documents, process payments, assist patients with forms, and answer questions. Transcribe doctors’ notes, keep reception and waiting areas clean, and maintain working relationships with receptionists at other offices or departments. Use computer systems and medical office software to keep information organized and current.